Customer Service Director
3 days ago
Ingles Markets: Delivering Exceptional Customer Experiences
Serving customers with passion and strong communication skills is at the heart of our company's success. As a key point of contact, our Customer Service Directors ensure customers leave with a lasting impression.
About the Role:
We are seeking an experienced Customer Service Director to lead our team in delivering exceptional customer experiences. The successful candidate will be responsible for ensuring that all customers receive a high level of service, resolving issues efficiently, and maintaining a positive attitude in challenging situations.
Key Responsibilities:
- To develop and implement effective customer service strategies that meet the needs of our customers.
- To build and maintain relationships with customers, understanding their needs and preferences.
- To provide coaching and guidance to team members on customer service best practices.
- To resolve customer complaints in a fair and efficient manner.
- To analyze customer feedback and make recommendations for improvement.
Requirements:
- 5+ years of experience in customer-facing roles, preferably in retail or grocery.
- Proven track record of delivering excellent customer service.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Familiarity with customer relationship management (CRM) software.
What We Offer:
- A competitive salary range of $80,000 - $110,000 per year, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- Generous paid time off and holidays.
- Opportunities for career growth and professional development.
How to Apply:
If you are a motivated and customer-focused individual looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications.
Salary Estimate:$90,500
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