Customer Service Director

3 days ago


Lilburn, Georgia, United States Ingles Markets Full time

Ingles Markets: Delivering Exceptional Customer Experiences


Serving customers with passion and strong communication skills is at the heart of our company's success. As a key point of contact, our Customer Service Directors ensure customers leave with a lasting impression.


About the Role:


We are seeking an experienced Customer Service Director to lead our team in delivering exceptional customer experiences. The successful candidate will be responsible for ensuring that all customers receive a high level of service, resolving issues efficiently, and maintaining a positive attitude in challenging situations.


Key Responsibilities:



  • To develop and implement effective customer service strategies that meet the needs of our customers.
  • To build and maintain relationships with customers, understanding their needs and preferences.
  • To provide coaching and guidance to team members on customer service best practices.
  • To resolve customer complaints in a fair and efficient manner.
  • To analyze customer feedback and make recommendations for improvement.

Requirements:



  • 5+ years of experience in customer-facing roles, preferably in retail or grocery.
  • Proven track record of delivering excellent customer service.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Familiarity with customer relationship management (CRM) software.

What We Offer:



  • A competitive salary range of $80,000 - $110,000 per year, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Generous paid time off and holidays.
  • Opportunities for career growth and professional development.

How to Apply:


If you are a motivated and customer-focused individual looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications.


Salary Estimate:$90,500



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