Group Housing Billing Coordinator
4 weeks ago
As a Group Housing Billing Coordinator at Marriott International, Inc, you will play a crucial role in ensuring the success of hotel group guests by providing exceptional service and hospitality. Your primary responsibility will be to process all reservation requests, changes, and cancellations received by phone, fax, or mail. You will identify guest reservation needs, determine appropriate room types, and verify availability of room types and rates. Additionally, you will explain guarantee, special rate, and cancellation policies to callers, accommodate and document special requests, and set up proper billing accounts according to accounting policies. Your excellent communication and problem-solving skills will enable you to provide top-notch service to both internal and external customers. If you are passionate about delivering exceptional service and have a keen eye for detail, this role may be the perfect fit for you.
Key Responsibilities
* Process all reservation requests, changes, and cancellations received by phone, fax, or mail
* Identify guest reservation needs and determine appropriate room types
* Verify availability of room types and rates
* Explain guarantee, special rate, and cancellation policies to callers
* Accommodate and document special requests
* Set up proper billing accounts according to accounting policies
Requirements
* High school diploma or G.E.D. equivalent
* Less than 1 year of related work experience
* Excellent communication and problem-solving skills
Benefits
* Competitive hourly rate of $26.75
* Comprehensive benefits package, including medical, dental, vision, and life insurance
* Paid time off and holidays
* Opportunities for career growth and development
About Marriott International, Inc
Marriott International, Inc is a leading hospitality company that operates a portfolio of 30 brands in over 130 countries. Our mission is to provide exceptional service and create memorable experiences for our guests. We are committed to diversity, equity, and inclusion and strive to create a workplace culture that values and respects all employees. If you are passionate about delivering exceptional service and have a keen eye for detail, we encourage you to apply for this role.
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