Customer Service Representative

4 weeks ago


Colorado Springs, Colorado, United States USAA Full time
About the Role

USAA is seeking dedicated customer service professionals to join our team in Colorado Springs. As a Customer Service Representative, you will play a critical role in providing exceptional service to our members, answering phone calls, emails, and other requests in a timely and professional manner.

Key Responsibilities
  • Facilitate the member experience by providing accurate and timely information about insurance products and services.
  • Apply developing knowledge of personal lines insurance to assist members with quotes, binding new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions.
  • Identify, evaluate, and understand member needs, providing complete and accurate advice and solutions.
  • Effectively operate in a contact center environment, navigating multiple systems and programs while maintaining an engaging member interaction.
  • Maintain required Property & Casualty licenses and state registrations.
Requirements
  • High School Diploma or GED equivalent.
  • Ability to provide exceptional customer service, communicating clearly and professionally by phone and email.
  • Successfully acquire Property & Casualty license before date of hire and complete state registrations within 90 days of hire.
What We Offer
  • Competitive compensation, with a hiring range of $46,400 - $48,900.
  • Best-in-class benefits, including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off, and wellness programs.
  • Relocation assistance is not available for this position.


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