Client Service Representative

3 days ago


Thousand Oaks, California, United States Canon Solutions America, Inc. Full time

**Job Overview**

We are seeking a highly skilled Client Service Representative to join our team at Canon Solutions America, Inc. in Oaks, PA. As a key member of our client-facing team, you will be responsible for providing exceptional customer service and support to our clients.

About the Role:

  • Promptly inform your supervisor of any potential problems or customer concerns.
  • Review and respond to management and client requests via various communication channels.
  • Provide excellent customer service and communicate effectively with clients and colleagues.
  • Oversee workflow and job balance between staff members, ensuring tasks are completed within account SLA requirements.
  • Communicate and train team members on changes to workflow or procedure.
  • Manage daily and monthly records on service activity.
  • Effectively communicate with clients and staff.

Responsibilities:**

The successful candidate will be responsible for:

  • Promoting print production services to clients.
  • Providing accurate reproduction of all print requests.
  • Receiving, sorting, delivering, picking up, and processing courier items, interoffice mail, newspapers, magazines, and USPS mail.
  • Tracking courier and accountable items.
  • Maintaining equipment and performing routine upkeep.

Requirements:**

To be considered for this role, you must have:

  • A high school diploma, GED, or equivalent experience.
  • 1-2 years of related experience in a customer service environment.
  • Excellent computer skills and technical knowledge.
  • Ability to multitask and prioritize tasks to meet deadlines.
  • Strong customer service and communication skills.
  • Ability to work with minimal supervision and overtime as needed.
  • A valid driver's license and acceptable driving record (may require driving between multiple client locations).

Estimated Salary: $45,000 - $60,000 per year, depending on experience and qualifications. We offer a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, educational assistance, recognition programs, vacation, and much more.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, please submit your application.



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