Customer Service Representative for Plasma Center Operations

7 days ago


Eau Claire, Wisconsin, United States BioLife Plasma Services Full time

At BioLife Plasma Services, we are committed to improving the lives of patients with rare diseases. As a Customer Service Representative for Plasma Center Operations, you will play a vital role in ensuring the smooth operation of our plasma donation centers.

About the Role

You will be responsible for providing exceptional customer service to donors, answering phone calls, and greeting visitors while ensuring their safety and the safety of our team. You will also screen new and repeat donors, take and record donor vital signs and finger stick results, and use our Donor Information System to prepare donor charts and maintain accurate records.

The ideal candidate will have high school diploma or equivalent, with 1+ year minimum experience working in a customer or patient-facing role. They should be able to walk and/or stand for the entire work shift, work evenings, weekends, and holidays, and lift up to 32 lbs. (occasionally 50 lbs.)

What We Offer

We offer a competitive hourly wage of $16.00, as well as comprehensive benefits including medical, dental, vision insurance, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits.

We are proud to be an equal employment opportunity employer, committed to creating a diverse workforce and providing equal opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, citizenship status, or any other characteristic protected by law.

About Us

BioLife Plasma Services is a leading provider of plasma-based therapies, dedicated to transforming patient care through the development of novel specialty pharmaceuticals and best-in-class patient support programs. Our mission is to provide better health and a brighter future to people around the world.



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