Logistics Operations Specialist
6 days ago
About Our Company
Headwall Logistics LLC is a high-energy start-up founded by brothers Dave and Steve Peek. We provide businesses with the tools and resources needed to complete their shipping needs.
Our approach is rooted in our core values: Solutions, Integrity, Details Are Everything, and Family Mentality. These values guide our team as we act as strategic partners for our clients, delivering results through effective communication and attention to detail.
Role Overview
The Operations Associate will play a key role in bridging the gap between client and carrier, managing daily shipments, and growing national carrier relationships. This position offers opportunities for growth and development within a fast-paced, dynamic environment.
Key Responsibilities
- Act as the primary point of contact between clients and carriers, ensuring seamless execution of shipments and timely communication.
- Develop and maintain strong relationships with carriers, negotiating rates and procuring services that meet client needs.
- Execute carrier onboarding, including commercial, operational, legal, and compliance requirements.
- Provide exceptional customer service, driving account growth through effective communication and issue resolution.
- Manage shipment operations, including load acceptance, appointment setting, shipment updates, and documentation delivery.
- Pursue ongoing training and professional development to ensure delivery of Headwall's level of customer service.
- Organize and prioritize large volumes of email and phone requests from brokers and customers.
Requirements
- Bachelor's degree in a business-related field preferred.
- Experience or interest in logistics, supply chain, or operations.
- Excellent communication, interpersonal, and organizational skills.
- A strong desire to learn about the transportation industry and its complexities.
- Ability to analyze data and make informed decisions.
- Experience collaborating effectively in a cross-functional environment.
- A team mentality, with the ability to multitask and prioritize activities in a fast-paced environment.
Benefits and Compensation
- This salaried position includes a competitive salary range estimate of $60,000 - $80,000 per year, depending on experience.
- Employer-paid medical coverage.
- A 401(k) plan with company matching.
Equal Employment Opportunity
Headwall Logistics LLC is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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