Senior Wireless Retail Operations Manager
5 days ago
ComServe Corporation is a leading Premium Retailer for Verizon Wireless, the nation's top wireless service provider. We are seeking an experienced Senior Wireless Retail Operations Manager to join our high-performance team.
About the JobThis is a rewarding opportunity to lead and develop a team of Sales Consultants while ensuring exceptional customer satisfaction and achieving sales goals. As a key member of our store management team, you will be responsible for daily operations, inventory control, employee scheduling, and maintaining a clean and professional retail environment.
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. Additional benefits include:
- Medical/Dental/Vision/Life/AD&D coverage
The successful candidate will have the following responsibilities:
- Meet or exceed store sales goals through coaching, mentoring, and developing Sales Consultants
- Ensure high levels of customer satisfaction through excellent communication and problem-solving skills
- Conduct weekly staff performance reviews and provide constructive feedback
- Develop new personal and business accounts to drive sales growth
- Resolve customer complaints in a timely and professional manner
- Enforce compliance with operations and sales standards to maintain a positive store image
- Manage daily and weekly inventory control, including tracking transactions and maintaining accurate records
- Schedule and manage employee hours to ensure adequate staffing and minimize overtime
- Maintain a clean and organized retail store environment, adhering to company standards
To be successful in this role, you must possess:
- An Associate's degree or higher
- A minimum of 1 year of sales management or relevant experience, preferably in wireless retail
- Superior customer service skills, with the ability to communicate effectively with diverse groups
- Strong verbal, written, presentation, and interpersonal communication skills
- Excellent organizational and multi-tasking abilities, with a focus on meeting deadlines and achieving goals
We are a dynamic and growing company that values our employees and strives to provide an out-of-this-world customer experience. If you are a motivated and results-driven individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.
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