Convenience Store Team Member Representative

3 days ago


Duncan, Oklahoma, United States Diversified Management Group Full time
Job Title: Convenience Store Team Member

Department: Operations

At Diversified Management Group, we are looking for a skilled and energetic Convenience Store Team Member to join our team. As a key member of our store operations, you will be responsible for providing excellent customer service, maintaining a clean and organized store environment, and assisting with daily tasks such as stocking, merchandising, and processing customer transactions.

Core Functions:
  • Provides friendly customer service.
  • Welcomes customers to the store.
  • Assists customers with items they are looking for and in the purchase of store merchandise.
  • Verifies customer's age by asking for appropriate identification, in accordance with company policy and state/federal laws.
  • Takes payment using POS system. Accurately rings up all sales and able to process cash and credit card purchases.
  • Develops thoughtful and caring relationships with customers.
  • Answers the telephone and assists callers using proper phone etiquette.
  • Addresses customer concerns and resolves issues when a customer is not satisfied with the service or product received.
  • Communicates and works cooperatively with the Store Leadership to maintain store standards.
  • Ensures floors are clean and free of debris.
  • Maintains proper housekeeping in the store by dusting shelves, cleaning windows, straightening displays, and keeping product clean and free from dust.
  • Stocks and organizes the store as needed. Assists with inventory and makes notations for management of any items in short supply.
  • Assures that gas pumps are operating properly, calling for assistance when necessary.
  • Participates in merchandising and displaying of all products.
  • Works with Store Leadership to carry out product resets and understand sales trends.
  • Always makes the best use of time and resources; seeks ways to reduce costs.
  • Prevents loss by knowing and complying with DMG's safety requirements.
  • Identifies the sequence of tasks and the resources needed to achieve a goal and prioritizes key action steps.
  • Anticipates the impacts and risks of decisions and actions.
  • Contributes to overall store readiness.
  • Displays signage to ensure all products are properly priced.
  • In absence of Store Leadership, checks, and scans in vendor invoices to ensure the correct product is being received.
  • Performs all other duties as assigned by Store Leadership.

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