Convenience Store Team Member Representative
3 days ago
Department: Operations
At Diversified Management Group, we are looking for a skilled and energetic Convenience Store Team Member to join our team. As a key member of our store operations, you will be responsible for providing excellent customer service, maintaining a clean and organized store environment, and assisting with daily tasks such as stocking, merchandising, and processing customer transactions.
Core Functions:
- Provides friendly customer service.
- Welcomes customers to the store.
- Assists customers with items they are looking for and in the purchase of store merchandise.
- Verifies customer's age by asking for appropriate identification, in accordance with company policy and state/federal laws.
- Takes payment using POS system. Accurately rings up all sales and able to process cash and credit card purchases.
- Develops thoughtful and caring relationships with customers.
- Answers the telephone and assists callers using proper phone etiquette.
- Addresses customer concerns and resolves issues when a customer is not satisfied with the service or product received.
- Communicates and works cooperatively with the Store Leadership to maintain store standards.
- Ensures floors are clean and free of debris.
- Maintains proper housekeeping in the store by dusting shelves, cleaning windows, straightening displays, and keeping product clean and free from dust.
- Stocks and organizes the store as needed. Assists with inventory and makes notations for management of any items in short supply.
- Assures that gas pumps are operating properly, calling for assistance when necessary.
- Participates in merchandising and displaying of all products.
- Works with Store Leadership to carry out product resets and understand sales trends.
- Always makes the best use of time and resources; seeks ways to reduce costs.
- Prevents loss by knowing and complying with DMG's safety requirements.
- Identifies the sequence of tasks and the resources needed to achieve a goal and prioritizes key action steps.
- Anticipates the impacts and risks of decisions and actions.
- Contributes to overall store readiness.
- Displays signage to ensure all products are properly priced.
- In absence of Store Leadership, checks, and scans in vendor invoices to ensure the correct product is being received.
- Performs all other duties as assigned by Store Leadership.
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