Customer Service Representative
4 weeks ago
As a Customer Service Representative at Broadcast Music, you will play a vital role in providing exceptional support to our licensees, ensuring their revenue goals and service level thresholds are met. This position requires a strong customer service background, with a focus on maintaining and administering licenses, upselling additional locations, and resolving customer concerns.
Key Responsibilities
Provide customer service to licensees, ensuring revenue goals and service level thresholds are met
Maintain and administer licenses, including managing a caseload of customers, assisting with customers not in caseload, and handling customer inquiries through various channels
Upsell additional locations on chain when possible
Partner with cross-functional teams to meet customer expectations and resolve customer concerns
Assist with verification and research functions, report forms, and license fee schedules
Requirements
Bachelor's degree or equivalent required
Minimum 1 year experience in customer service, sales, and/or collections required
Contact center experience preferred
What We Offer
Competitive salary range based on individual qualifications, skills, experience, and education
Performance-based bonuses
Comprehensive benefits package, including health, dental, and vision insurance, 401K with employer match, flexible spending accounts, paid vacation and sick/personal time, and more
Equal Opportunity Employer
Broadcast Music is an equal opportunity employer, committed to diversity and inclusion in the workplace.
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