Account Manager

6 days ago


Carlisle, Massachusetts, United States Big Belly Solar LLC Full time
Account Manager Job Description

We are seeking a skilled Account Manager to maintain existing business relationships, nurture long-term growth, and support business development and sales efforts. As the primary interface between customer support and sales teams, you will help clients understand our products' full potential while catering to their unique needs.

Key Responsibilities:
  • Collaborate with cross-functional teams to improve customer support and satisfaction
  • Develop and execute strategies to retain existing clients and onboard new ones
  • Provide exceptional client service, address concerns, and escalate issues as necessary
  • Manage and develop customer accounts to initiate and maintain favorable relationships
  • Communicate progress and project updates to internal and external stakeholders
  • Monitor and analyze customer usage of our product
  • Customize service and support solutions for each key customer
  • Support sales efforts to onboard and integrate new clients
  • Coordinate internal projects and determine resource utilization to increase customer satisfaction
  • Encourage revenue growth by inspiring clients to utilize our products and services
  • Ensure contract adherence and manage Service Provider networks within the customer base
Requirements:
  • Basic knowledge of Bigbelly product
  • Proficient in Microsoft Office Suite, Google Apps, and Salesforce
  • Bachelor's Degree in relevant field or equivalent work experience
  • 3+ years of customer service, account management, or sales experience
  • Excellent communication and problem-solving skills
  • Ability to manage multiple projects, prioritize tasks, and work independently
  • Travel requirement ~20%

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