Loan Servicing Representative

6 days ago


Jacksonville, Florida, United States Triad Financial Service Inc. Full time
Join Our Team as a Loan Servicing Representative

We are seeking a skilled and dynamic Customer Service Representative to join our loan servicing team at Triad Financial Services, Inc. in Jacksonville, FL.

About the Role:

This is an excellent opportunity for a customer-focused individual who enjoys working in a fast-paced environment and providing top-notch service to our clients.

As a Loan Servicing Representative, you will be responsible for delivering exceptional customer experiences, responding to inquiries, and resolving issues in a timely and professional manner.

Our ideal candidate will have 1-2 years of customer service experience, preferably in the mortgage industry, and possess strong verbal and written communication skills.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or mail in a prompt and courteous manner.
  • Resolve customer complaints and concerns in a fair and efficient manner.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to resolve complex customer issues.
Requirements:
  • High school diploma or equivalent required.
  • 1-2 years of customer service experience, preferably in the mortgage industry.
  • Excellent verbal and written communication skills.
  • Ability to work under pressure and meet deadlines.
  • Strong problem-solving and conflict resolution skills.
Benefits:
  • Competitive hourly rate starting at $21.25 per hour.
  • Monthly incentive of up to $500.
  • Career growth opportunities based on performance.
  • Med/dent/vision benefits package.
  • 3 weeks paid time off (PTO).
  • Employee recognition programs.
  • Tuition reimbursement program.
  • 401(k) plan with corporate matching.


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