Patient Care Coordinator

4 weeks ago


East Rutherford, New Jersey, United States PersonalRX Full time
Job Title: Bi-lingual Patient Concierge Specialist

At PersonalRX, we are seeking a highly skilled and compassionate Bi-lingual Patient Concierge Specialist to join our Care Continuum Team. As a key member of our team, you will play a vital role in ensuring our patients receive exceptional care and support.

Key Responsibilities:
  • Establish and build rapport with patients who are ready to leave or have recently left a patient care center/facility.
  • Introduce yourself and review the role you will play in getting the patient their upcoming order.
  • Arrange delivery of the patient's next order and keep them informed about their next order.
  • Work closely with other team members to ensure timely delivery of patient orders.
  • Assist with handoff to Personal Care Coordinator for future orders.
Requirements:
  • Bi-lingual ability in English and Spanish.
  • 1-2 years of experience working with customers, making/receiving calls, resolving and documenting issues.
  • Computer proficiency.
  • Ability to learn company policies and procedures and adhere to them.
  • Knowledge of HIPAA regulations and patient privacy laws.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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