Order Coordinator

1 week ago


Rapid City, South Dakota, United States Monument Health Full time
Order Specialist Job Description

The Order Specialist role at Monument Health involves working with customer accounts, reviewing orders for completed documentation, and ensuring accurate insurance processing. This position requires maintaining accurate records of customer information and products, ensuring a positive customer experience. Key responsibilities include verifying and updating customer demographics and insurance information, generating sales orders and purchase requests, and analyzing insurance claims for compliance with rules and regulations. Additionally, the Order Specialist will work with insurance providers to resolve claim issues, research and rework claim kickbacks, and review medical records to ensure orders meet regulatory standards. This role also involves coordinating deliveries, answering phone calls, and assisting walk-in customers with retail sales and supply orders. The ideal candidate will have experience in home medical equipment, customer service, and light work environments.

Required Skills and Experience:
  • 3+ years of experience in Home Medical Equipment, Healthcare, or Customer Service
  • High School Diploma or Equivalent

Benefits:
  • Competitive wages and benefits
  • Supportive work culture
  • Medical, Vision, and Dental Coverage
  • Retirement Plans, Health Savings Account, and Flexible Spending Account
  • Instant pay for qualifying positions
  • Paid Time Off Accrual Bank
  • Opportunities for growth and advancement
  • Tuition assistance/reimbursement
  • Excellent pay differentials for evening, night, or weekend shifts
  • Flexible scheduling

About Monument Health:
Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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