IVF Medical Equipment Specialist
4 weeks ago
At ESCO Lifesciences Group, we are seeking a highly skilled and experienced IVF Field Service Engineer to join our team. As a key member of our service team, you will be responsible for ensuring our customers have a superior experience with our IVF medical products.
Key Responsibilities:- Travel across the US (and occasionally internationally) to install, test, service, and market our IVF products.
- Solve technical issues online and on-site to ensure customer satisfaction with our products.
- Support our sales team on technical inquiries and offer the most suitable products.
- Provide product and service training to customers to ensure they are confident with our products.
- Inspect and test products in a warehouse prior to shipment to ensure smooth installation.
- Organize and identify inventory of replacement parts and order stock to ensure smooth operations.
- Maintain a complete service log to track service issues.
- Communicate directly with the factory, issue a Defect Reporting Form, and track parts shipment.
- Analyze and quote proper replacement parts, manage, send, and keep track of ordered parts.
- Perform and/or supervise hands-on installation, preventive maintenance, and rectification.
- Attend trade shows to sell IVF medical equipment based on technical knowledge and field experience.
- Bachelor's degree in Biomedical, Electrical, or Mechanical Engineering.
- Knowledge of life science applications and laboratory equipment.
- Possess a valid US passport, driver's license, and credit card for traveling.
- Being able to lift 50+ pounds.
- Able to work in a team-based environment and help other team members in need.
- Able to pass the substance and background check.
- Dental insurance.
- Employer Paid Health insurance.
- Paid time off.
- Vision insurance.
At ESCO Lifesciences Group, we value our employees and offer a range of benefits to support their well-being and career development. We are committed to creating a positive and inclusive work environment that fosters innovation, collaboration, and growth.
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