Marketplace Refund Operations Specialist
3 weeks ago
We're seeking a skilled professional to join our team at Antonline, a leading online computer and electronics reseller with cutting-edge technology and software.
As a Customer Service Representative, you'll play a crucial role in delivering exceptional customer experiences by resolving disputes and chargebacks efficiently.
The ideal candidate will have strong communication skills, be able to work independently, and have a solid understanding of company policies and procedures.
Key Responsibilities:
- Respond to dispute or chargeback requests by providing verified tracking and proof of delivery.
- Refund customers within guidelines, utilizing company policy as a marketplace or merchant policy.
- Manage multiple tasks efficiently, utilizing internal technology and automation.
Requirements:
- Excellent interpersonal and team skills.
- Outstanding verbal and written communication skills.
- Ability to adapt to a fast-paced technology environment.
- Above-average computer and analytical skills, with good judgment and accuracy.
A college degree is preferred, but industry experience is valued. If you're a motivated and detail-oriented individual looking to grow with a dynamic company, we encourage you to apply.
We're a highly regarded e-commerce company utilizing sophisticated software to achieve competitive advantage. Our company develops its own internal technology and automation, and we're seeking a skilled professional to join our team.
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