Network Operations Specialist
1 week ago
Omni Inclusive is seeking an experienced Network Operations Specialist to join our team. This role plays a critical part in ensuring the smooth operation of our customer production environments.
Job DescriptionWe are looking for an expert who can handle event monitoring, troubleshooting, and resolution with ease. The ideal candidate will have hands-on experience with alert monitoring tools such as Open View Operations or SolarWinds, as well as incident management and handling using ITSM Tools like ServiceNow.
Key Responsibilities:- Monitor and escalate events affecting customer production environments
- Troubleshoot and resolve connectivity issues
- Generate and publish application performance reports
- Provide notification to customers and service teams for Severity 1 events
- Own Severity Level 1 communications bridge handling the entire life cycle of the ticket to resolution
- Work closely with network engineers, systems administrators, and software engineers regarding technology and hardware upgrades
The successful candidate will also possess a strong understanding of network concepts, including layer 2 and 3 networking, routing protocols, and WAN networking. Experience with Cisco IOS, Juniper JUNOS, Palo Alto firewalls, wireless technology, and SDN technology is highly desirable.
Requirements- 4+ years of experience supporting event monitoring is preferred
- Hands-on experience with alert monitoring tools, incident management, and ITSM Tools
- Strong understanding of network concepts, including layer 2 and 3 networking, routing protocols, and WAN networking
Omi Inclusive offers a competitive salary and benefits package, including access to ongoing training and professional development opportunities. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
Estimated Salary Range$80,000 - $120,000 per annum based on location and experience.
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