Team Lead for Customer Experience

6 days ago


Alsip, Illinois, United States NICKS B B Q INC Full time
Job Overview

Nicks B B Q Inc is seeking a highly motivated Team Lead to oversee the front counter and drive-thru area, ensuring exceptional customer experiences.

This role is ideal for someone who thrives in fast-paced environments, prioritizing tasks efficiently while maintaining a high level of customer satisfaction.

About the Role

We are looking for an experienced professional who can lead our team, manage daily operations, and provide coaching to improve performance. The ideal candidate will be able to make sound decisions, think critically, and maintain confidentiality when dealing with sensitive information.

Key Responsibilities
  • Lead and manage the front counter and drive-thru teams to achieve operational excellence
  • Ensure prompt and courteous service to customers, resolving any issues promptly
  • Maintain accurate records, adhere to company policies, and ensure compliance with health and safety regulations
  • Collaborate with other departments to enhance customer experience and improve overall business performance
Requirements
  • Bachelor's degree in a relevant field or equivalent work experience
  • At least 2 years of experience in a leadership or supervisory role
  • Excellent communication, interpersonal, and problem-solving skills
  • Able to work varied shifts, including evenings and weekends
What We Offer

Nicks B B Q Inc offers a competitive salary range of $ $$55,000 - $65,000 per annum, depending on experience. Additionally, we provide opportunities for career growth, comprehensive training, and a supportive work environment.



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