Guest Services Associate
3 weeks ago
We are seeking a highly organized and customer-focused Guest Services Associate to join our team at ZMC Hotels. As a key member of our hospitality team, you will be responsible for ensuring that all guests receive exceptional service and have a memorable stay with us.
Responsibilities:
- Provide efficient and courteous service to all guests, ensuring that all standards are met.
- Address guest concerns and ensure follow-up is complete.
- Assist in maintaining room inventory status to achieve optimal revenue levels while meeting guest expectations.
- Supervise bell staff to ensure efficient and friendly service during guest arrivals and departures.
Qualifications:
- Highly organized and able to multitask.
- Excellent communication skills, both verbal and written.
- Basic computational ability and computer skills.
Benefits:
- Medical, dental, and vision options for full-time employees.
- Paid time off and 401(k) for full-time employees.
- Discounts on hotels across the country and opportunities for bonuses.
Compensation:
$14.35 per hour
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