Guest Services Associate

3 weeks ago


Tucson, Arizona, United States ZMC Hotels Full time
Job Summary:

We are seeking a highly organized and customer-focused Guest Services Associate to join our team at ZMC Hotels. As a key member of our hospitality team, you will be responsible for ensuring that all guests receive exceptional service and have a memorable stay with us.

Responsibilities:
  • Provide efficient and courteous service to all guests, ensuring that all standards are met.
  • Address guest concerns and ensure follow-up is complete.
  • Assist in maintaining room inventory status to achieve optimal revenue levels while meeting guest expectations.
  • Supervise bell staff to ensure efficient and friendly service during guest arrivals and departures.

Qualifications:
  • Highly organized and able to multitask.
  • Excellent communication skills, both verbal and written.
  • Basic computational ability and computer skills.

Benefits:
  • Medical, dental, and vision options for full-time employees.
  • Paid time off and 401(k) for full-time employees.
  • Discounts on hotels across the country and opportunities for bonuses.

Compensation:
$14.35 per hour

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