Voice Service Specialist

1 month ago


Boston, Massachusetts, United States ShiftCode Analytics Full time
Job Summary:

We are seeking a skilled Voice Service Specialist to join our team at ShiftCode Analytics. The successful candidate will be responsible for providing expert-level support for our voice services, including call management, Unity Connection, and VoIP gateways.

Key Responsibilities:

Provide technical support for voice services, including troubleshooting and resolving issues with call manager, Unity Connection, and VoIP gateways.
Collaborate with the team to implement and maintain voice services, including upgrades and patching.
Develop and maintain knowledge of CISCO systems and technologies, including Call Manager, Unity Connection, and VoIP gateways.
Work closely with the contact center team to ensure seamless integration of voice services.

Requirements:

Strong technical skills and experience with CISCO systems and technologies.
Excellent problem-solving and communication skills.
Ability to work in a fast-paced environment and prioritize multiple tasks.
Strong knowledge of voice services, including call management, Unity Connection, and VoIP gateways.

What We Offer:

Competitive salary and benefits package.
Opportunity to work with a leading analytics company.
Collaborative and dynamic work environment.
Professional development and growth opportunities.

How to Apply:

If you are a motivated and experienced Voice Service Specialist looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].

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