Sleep Center Representative

7 days ago


Marquand, Missouri, United States Medical Service Company Full time

We are seeking a highly motivated and organized Sleep Center Representative to join our team at Medical Service Company. As a representative, you will be the primary point of contact for patients inquiring about PAP therapy, scheduling appointments with respiratory therapists, and ensuring excellent customer service.

This role requires proficiency in company Enterprise System, handling inbound patient calls, utilizing listening skills to ensure patient's needs and concerns are addressed. You will also communicate with patients and referrals regarding order status, delivery schedules, and necessary documentation or information required.

The ideal candidate will have a minimum of 1 year of progressively responsible customer service experience, excellent oral and written communication skills, and a pleasant personality. You will work well independently and in a fast-paced environment, prioritizing tasks effectively to meet service level agreements and response time targets.

In addition to your exceptional customer service skills, you will also be responsible for verifying insurance coverage, previous DME history, and quality insurance disclosure. You will identify complimentary products that may benefit patients and provide additional information about the equipment.

We offer a competitive salary of $17.00 per hour, as well as a comprehensive benefits package including medical, dental, and vision insurance, HSA account, pet insurance, and more.



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