Help Desk Support Specialist

7 days ago

Fort Eustis, United States Axom Technologies Full time

Job Overview:

By Light Professional IT Services LLC is seeking a Help Desk Support Specialist to provide Automation Technical Support (ATS) for mission-related network components, computers, software, video teleconferencing equipment, projectors, wiring, network equipment/software, switches, configuration management, servers, virtual environments, and infrastructure. The ideal candidate will utilize and maintain a Help Desk Ticketing System/Work Order System, receive problem reports via email or phone calls from the user community or Fort Eustis Directorate of Network Enterprise Center (NEC), and document calls and responses into the ATSC work order system.

Responsibilities:

  • Utilize and maintain a Help Desk Ticketing System/Work Order System
  • Receive Problem Reports (PR) via email messages or phone calls from the user community or Fort Eustis Directorate of Network Enterprise Center (NEC)
  • Report and log PRs within 5 days after the problem has been resolved, including relevant information: the problem, solutions, date/time problem reported, date/time problem resolved, POC, technician that assisted with the problem, and all pertinent information for tracking purposes
  • Provide notification immediately telephonically or in person upon identification of any outage that affects the organization as a whole or the external training domain user access to systems
  • Report problems through the work order system or email after initial response notification
  • Document calls and responses into the ATSC work order system
  • Assist personnel with service issues for the Enterprise Email system
  • Establish, maintain, delete, and troubleshoot Exchange user accounts on the Enterprise Email servers supporting ATSC users
  • Assist users/organization with Directory Synchronization for servers and mailboxes
  • Troubleshoot and resolve all email problems, including hardware/software/user errors
  • Install and configure peripheral devices and software on users' machines, as well as train users on new devices, access, and configuration, as required
  • Provide program usage help files to outlook distribution folder administrators, such as setting up mail systems to local outlook distribution folder administrators and adding/deleting division exchange distribution folders and files
  • Maintain all mail policies in a SharePoint Portal site for general access and on the internal SharePoint Portal server

Requirements:

  • Associate's Degree
  • Baseline Certification: Security+ upon contract start
  • Computing Environment Certification: Microsoft Windows 10 (MD-100) and Microsoft Managing Modern Desktops (MD-101) or other Microsoft Certification

Estimated Salary: $70,000 - $90,000 per year, depending on experience and qualifications

About Axom Technologies:

Axom Technologies is a leading provider of IT services and solutions, committed to delivering high-quality support to our clients. We are looking for talented professionals to join our team and contribute to our success.

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