Customer Service Team Lead

7 days ago

Hamtramck, Michigan, United States StockX Full time
Unlock Your Potential as a Customer Service Team Lead

At StockX, we're revolutionizing the way people connect with their passions. As a Customer Service Team Lead, you'll play a vital role in empowering our global customers to explore new interests and hobbies.

As a seasoned leader, you'll oversee a team of 15-20 front-line agents who deliver exceptional customer experiences through chat, phone, and email. You'll work closely with your team to achieve CS team goals, hit key performance metrics, and implement process improvements. With your expertise, you'll lead initiatives around team member engagement, focus groups, and special projects that drive business results.

What You'll Do:
  • Day-to-Day Management: Monitor employee time cards, performance, PTO, and other essential tasks.
  • Queue Management: Partner with Workforce Management to optimize team member placement based on service levels.
  • Team Meetings: Facilitate regular meetings to discuss progress, provide feedback, and set goals.
  • Coaching and Development: Foster growth and development among team members through thoughtful coaching and consistent feedback.
  • Quality Assurance: Collaborate with the CS Quality Assurance team to identify knowledge gaps and create action plans for improvement.
  • Results-Oriented: Motivate your team to achieve results, monitor key performance metrics, and ensure an outstanding customer experience across all channels.
  • Process Improvement: Identify gaps in processes and work with relevant teams to rectify them.
  • Change Management: Lead your team through change management using a servant-leader approach.
  • Team Captain Development: Assist in developing assigned Team Captains.
  • Recognition and Feedback: Monitor CSAT scores, provide recognition, and offer feedback based on customer reviews and feedback submitted by Team Captains.
  • Relationship Building: Build strong relationships with team members, peers, and cross-functional partners.
  • Engagement Strategies: Create action plans for increased engagement based on TM feedback and our annual TM Engagement Survey.
About You:
  • Leadership Experience: Minimum 2 years of managing others in a call center environment with a proven track record of building trust.
  • Customer Service Background: Minimum 4 years of Customer Service or related experience, with increasing responsibilities.
  • Technical Skills: Proficient in MS Office, Google Suite, Slack, and other common office software.
  • Problem-Solving: Analytical skills necessary to resolve complex problems requiring a professional level of business knowledge.
  • Time Management: Ability to manage large workloads and prioritize tasks effectively.
Join Our Mission:

We're proud to be a Detroit-based technology leader focused on the online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. Our platform connects buyers and sellers worldwide using dynamic pricing mechanics, providing access and market visibility powered by real-time data.

Pursuant to various pay transparency laws/acts, the estimated base salary for this role is $60,000-$70,000, plus opportunities for benefits (e.g., medical, dental), equity, and discretionary bonuses. Compensation may vary based on geography. We're committed to equal opportunity employment and value diversity at our company.

  • Customer Service Team Leader

    7 days ago

    Hamtramck, Michigan, United States StockX Full time

    About the RoleWe are seeking a skilled Customer Service Team Leader to join our team at StockX. As a key member of our customer service department, you will be responsible for leading and developing a team of customer service representatives to deliver exceptional experiences for our customers.Key ResponsibilitiesLead and manage a team of 15-20 customer...

  • Diagnostic Imaging Team Lead

    6 days ago

    Hamtramck, Michigan, United States Detroit Medical Center Full time

    Lead CT Technologist OpportunityDetroit Medical Center, a leading academic medical center in Metro Detroit, is seeking a skilled and experienced CT Technologist to fill the role of Lead CT Technologist. This position offers an exciting opportunity to lead a team of imaging professionals and contribute to the delivery of high-quality patient care.The ideal...

  • Customer Service Representative

    1 week ago

    Hamtramck, Michigan, United States Judd Wire Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team in Detroit. As an APG System Coordinator, you will play a crucial role in managing inside sales/customer service related responsibilities for assigned accounts.

  • Radiologic Technologist Team Lead

    3 days ago

    Hamtramck, Michigan, United States Detroit Medical Center Full time

    Job Title: Radiologic Technologist Team LeadWe are seeking a highly skilled and experienced Radiologic Technologist to lead our team in Detroit, Michigan.About the Job:This is a full-time position with a 40-hour workweek. The ideal candidate will have at least two years of experience as a CT Technologist and be registered by the American Registry of...

  • Occupational Therapist Team Lead

    7 days ago

    Hamtramck, Michigan, United States Detroit Medical Center Full time

    About the RoleAs a Senior Occupational Therapist at the Detroit Medical Center, you will play a vital part in leading our occupational therapy team to provide exceptional patient care and achieve outstanding results.ResponsibilitiesLeadership Role: Supervise and guide the occupational therapy team to ensure efficient provision of services and timely delivery...

  • Interventional Radiology Team Lead

    1 week ago

    Hamtramck, Michigan, United States Detroit Medical Center Full time

    Job Title: Interventional Radiology Team LeadAbout the Role:We are seeking a highly skilled and experienced Interventional Radiology Team Lead to join our team at the Detroit Medical Center. As a key member of our radiology department, you will be responsible for leading a team of technologists and ensuring that all patients receive high-quality care.The...

  • Medical Imaging Team Lead

    7 days ago

    Hamtramck, Michigan, United States Detroit Medical Center Full time

    Estimated salary: $70,000 - $90,000 per yearAbout the JobDetroit Medical Center is seeking a highly skilled CT Technologist to join its team in Hamtramck, Michigan.The ideal candidate will possess excellent leadership skills and experience in computed tomography (CT) procedures. As a lead CT Technologist, you will be responsible for coordinating the flow of...

  • Nursing Team Lead

    3 days ago

    Hamtramck, Michigan, United States Detroit Medical Center Full time

    About UsThe Detroit Medical Center (DMC) is a leading academically-integrated hospital system in Metro Detroit, recognized nationally for its commitment to quality patient care and medical education.Job SummaryWe are seeking a skilled Nursing Team Lead to join our Cardiac Telemetry team at DMC Sinai-Grace Hospital. In this role, you will be responsible for...

  • Medical Team Lead

    4 days ago

    Hamtramck, Michigan, United States Detroit Medical Center Full time

    Join Our Dynamic Medical TeamWe are seeking a highly skilled Registered Nurse (RN) to lead our Telemetry team at the Detroit Medical Center. As a seasoned professional, you will be responsible for providing exceptional patient care and guiding your team members to achieve outstanding results.About the Role:Promote a culture of safety, quality, and compassion...

  • Nursing Team Lead

    1 week ago

    Hamtramck, Michigan, United States Detroit Medical Center Full time

    About This OpportunityAt the Detroit Medical Center, we are seeking a highly skilled and experienced Nursing Team Lead to join our team. As a key member of our nursing leadership team, you will play a vital role in ensuring the delivery of high-quality patient care while fostering a collaborative and supportive work environment.We offer a competitive salary...

  • Customer Service Representative

    7 days ago

    Hamtramck, Michigan, United States Third Judicial Circuit of Michigan Full time

    About the JobWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team as a Court Scheduling Coordinator. This is a great opportunity for someone who enjoys working in a fast-paced environment and providing excellent customer service.

  • Customer Experience Associate

    7 days ago

    Hamtramck, Michigan, United States Wingstop Full time

    About WingstopWingstop is a leading fast-casual restaurant chain specializing in wings and other flavorful menu items. As a Guest Service Team Member, you will be part of our dynamic team delivering exceptional customer experiences.

  • Medical Team Lead

    5 days ago

    Hamtramck, Michigan, United States Detroit Medical Center Full time

    The Detroit Medical Center is seeking an experienced Registered Nurse to join our team as a Medical Team Lead in the Direct Observation Unit.OverviewThe Detroit Medical Center (DMC) is a leading academic medical center with a rich history of medical education and innovation. We are committed to providing exceptional patient care and improving outcomes...

  • Medical Team Lead

    7 days ago

    Hamtramck, Michigan, United States Detroit Medical Center Full time

    Detroit Medical Center is a leading healthcare provider in Metro Detroit, seeking an experienced Registered Nurse for the role of Clinical Coordinator, Telemetry. The ideal candidate will have strong leadership skills and a passion for delivering high-quality patient care.About the RoleAs a Clinical Coordinator, you will be responsible for coordinating the...

  • Ultrasound Team Lead

    6 days ago

    Hamtramck, Michigan, United States Detroit Medical Center Full time

    Lead Ultrasound Technologist OpportunityWe are seeking a highly skilled and experienced Lead Ultrasound Technologist to join our Diagnostic Imaging team at the Detroit Medical Center.About the RoleThis is an excellent opportunity for a motivated and detail-oriented individual to take on a leadership role in our department. As a Lead Ultrasound Technologist,...

  • Medical Equipment Specialist

    4 days ago

    Hamtramck, Michigan, United States Detroit Medical Center Full time

    About the RoleWe are seeking a highly skilled Medical Equipment Specialist to lead our sterilization team at the Detroit Medical Center. As a key member of our operations team, you will play a critical role in ensuring the efficient and effective processing of medical equipment.

  • Medical Care Team Lead for MedSurg Unit

    1 week ago

    Hamtramck, Michigan, United States Detroit Medical Center Full time

    About the JobThe Detroit Medical Center is seeking a dedicated and skilled Clinical Coordinator to lead our MedSurg unit. This role requires strong leadership abilities, excellent communication skills, and a passion for delivering high-quality patient care.

  • Nursing Team Lead for Cardiac Telemetry Unit

    7 days ago

    Hamtramck, Michigan, United States Detroit Medical Center Full time

    Job SummaryWe are seeking a skilled and experienced Registered Nurse to fill the role of Clinical Coordinator in our Cardiology Department. This is an exciting opportunity for a nursing professional to take on leadership responsibilities and contribute to the delivery of high-quality patient care.The successful candidate will have experience in telemetry...

  • Surgical Team Leader

    3 days ago

    Hamtramck, Michigan, United States Detroit Medical Center Full time

    The Detroit Medical Center (DMC) is a leading academically-integrated hospital system in Metro Detroit, and one of the largest healthcare providers in Southeast Michigan.With over 150 years of caring for the community, we have been recognized nationally with top awards in many aspects of hospital operations and patient care. Our commitment to patient care...

  • Behavioral Health Service Director

    1 week ago

    Hamtramck, Michigan, United States Detroit Medical Center Full time

    Job Overview:The Detroit Medical Center is seeking a highly skilled Nursing Director for its Behavioral Health Services department at DMC Sinai-Grace Hospital. As a leader in patient care, we are committed to providing exceptional service and outcomes for our patients.About the Role:We are looking for an experienced RN Manager who can lead and manage a team...