Patient Services Representative

1 month ago


Anchorage, Alaska, United States Providence Health & Service Full time
Job Description

The Patient Services Specialist is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service.

About Providence

Providence is a comprehensive health care organization serving more people, advancing best practices, and continuing our more than 100-year tradition of serving the poor and vulnerable. Our strength lies in Our Promise of "Know me, care for me, ease my way."

Responsibilities
  • Provide exceptional customer service to patients and visitors.
  • Maintain a high level of patient satisfaction by addressing concerns and resolving issues in a timely and professional manner.
  • Work collaboratively with healthcare teams to ensure seamless patient care.
  • Perform administrative tasks, such as data entry and record-keeping.
  • Assist with medical records and billing processes.
Requirements
  • 1 year customer service experience or successful completion of Providence internship.
  • Basic experience with electronic medical records and/or computerized billing systems.
  • Medical terminology experience.
  • Rooming position: CNA, non-credentialed MA, EMT experience, or similar experience.
Why Work with Us?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

We are proud to be an Equal Opportunity Employer, committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.



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