Restaurant Host

4 days ago

Cleveland, Ohio, United States Denver Co Full time
Restaurant Host Job Description

At Denver Co, we are seeking a skilled Restaurant Host to join our team. As a Restaurant Host, you will be responsible for maintaining an efficient and courteous restaurant operation by greeting arriving customers, seating, establishing rapport, and assisting with restaurant service.

Key Responsibilities:

  • Meet arriving customers as they enter the restaurant with a cordial greeting.
  • Escort to assigned tables, issue menus, and solicit rapport to accommodate special needs or requests.
  • Assign sections and notify servers of new seats in their section to ensure customers receive immediate and proper attention.
  • Receives payment and processes the transaction on a computerized cash register, counting back change out loud for the protection of guests and the restaurant.
  • Verify accuracy of all items on guest checks by confirming correct pricing, discounts, and method of payment.
  • Ensure all charge vouchers are completely filled out and verify dates, charge amount, authorization number, and signature.
  • Elicit feedback from departing customers on products and services to improve the operation and increase customer base and maximize revenues.
  • Distribute and account for all checks issued to servers for the shift by maintaining an accurate written check issuance log for the entire shift.
  • Count all revenues received for the day, using a calculator and balancing to cash register reports, immediately alerting management to discrepancies.
  • Balances and reconciles computerized and manual reports at the end of each shift to present accurate and organized daily business records to the Accounting Department.
  • Maintain a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning, and sidework duties.
  • Check the proper set-up of tables and seating prior to opening.
  • Immediately report in writing any maintenance or housekeeping discrepancies to management.

Requirements:

  • High School diploma or equivalent.
  • Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure.
  • Must have high school graduate level mathematical aptitude, know standard cash handling procedures, and knowledge of computerized cash register systems.
  • Must have general knowledge of basic customer service skills, restaurant operations, and food service principles.

Physical Demands:

  • Must be able to communicate verbally and in writing in English, follow written and verbal instruction, and work on more than one task at a time.
  • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
  • Must be able to handle coins and writing utensils, grasp handles, push buttons, and carry dishes.
  • Must be able to lift and carry trays and bus tubs weighing up to 10lbs.
  • Must be able to stand throughout the entire shift and to lift arms above head to retrieve objects from shelves.
  • Must have vision ability to read written communiques, computer screens, and print-outs, see colors, and to survey the entire room in dimly lit conditions.

Environment:

  • Standing and walking during the entire shift, including carrying, lifting, and bending.
  • Indoor environment.

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