Customer Operations Coordinator

5 days ago


Bismarck, North Dakota, United States AGT Foods Full time
Job Title: Customer Operations Coordinator - Order Management SpecialistOverview

In this dynamic role, you will have the opportunity to work with our team at AGT Foods, a leading player in the food industry. We are committed to fostering a diverse and inclusive environment where everyone can grow and thrive.

The ideal candidate will possess strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. If you're looking for a challenging role that offers opportunities for growth and professional development, we encourage you to apply.

Key Responsibilities
  • Provide exceptional customer service, ensuring timely resolution of customer inquiries and concerns.
  • Process and review customer orders, including all order changes, to ensure accuracy and efficiency.
  • Collaborate with internal teams to ensure seamless order fulfillment and meet customer specifications and deadlines.
  • Respond promptly to customer requests, maintaining open lines of communication throughout the order process.
  • Develop and maintain strong relationships with customers, identifying opportunities to improve their experience and satisfaction.
  • Manage order tracking and tracing, using customer portals to provide accurate information on order status.
  • Monitor inventory levels, receiving and storing ingredients as needed.
  • Coordinate with warehouses and customers to ensure efficient pick-ups and deliveries.
  • Address any issues related to order claims, such as over/short/damage.
  • Support team members to ensure full coverage and achieve departmental goals.
Requirements
  • High School Diploma or equivalent required.
Preferred Skills and Qualifications
  • Strong technical aptitude, with ability to troubleshoot problems and collaborate with stakeholders.
  • Attention to detail, with excellent organizational and time management skills.
  • Effective verbal and written communication skills, with ability to build strong relationships with customers and internal teams.
  • Proficient in Microsoft Office, with experience in document tracking or logistics an asset.
Benefits and Working Conditions
  • A competitive salary range of $52,000-$70,000 per year, based on experience.
  • A comprehensive benefits package, including paid time off, holidays, health, dental, and vision insurance, and 401(k) matching.
  • A Monday-to-Friday schedule, with opportunities for career advancement and professional growth.
  • A dynamic and inclusive work environment, with a commitment to diversity and employee well-being.


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