Route Service Manager

4 weeks ago


Foxborough, Massachusetts, United States Morgan Services Full time

Morgan Services is a family-owned textile company with a long history of delivering exceptional linen and uniform rental services to the hospitality and healthcare markets.

The Area Service Manager is a key leadership role responsible for generating and growing revenue/profit within our customer accounts. This position requires a strong leader who can inspire and motivate a large service team, including managers, supervisors, and route service representatives.

Key Responsibilities:

  • Meet with key customers to assess current service levels and identify emerging and/or unmet needs.
  • Retain target customer base through relationship building and renewing contracts.
  • Achieve Service department goals in budget, customer retention, revenue/profit growth, and material control.
  • Develop area pricing and contract terms strategy for each market segment.
  • Recruit, hire, and train service members on service responsibilities, revenue growth, product knowledge, negotiation, industry knowledge/competitive trends, pricing, and profitability.
  • Responsible for service administration, including systems adherence, compensation, and reports.
  • Protect company resources, including members, material, and fleet resources, by following all Morgan policies.
  • Be a leader in executing strategies to achieve new company initiatives.
  • Conduct regular performance reviews.

Benefits:

  • Competitive salary ($80-85K/yr).
  • Great Work/Life Balance (Typically Monday through Friday Scheduling).
  • Gated on-site parking available.
  • Healthcare: Medical, Dental & Life Insurance.
  • Long Term disability.
  • 401(k) plan with company match.
  • 401(k) company contribution of 3% on top of match.
  • Paid vacation, sick, and holidays.
  • Profit sharing program.
  • Upward Mobility with Immediate Step-Up potential.
  • National training program.

Requirements:

  • Must have High School Diploma/GED.
  • College Degree a plus but not required.
  • Must be 21+ yrs. of age with a valid driver's license and clean driving record.
  • Must have 3+ yrs. of strong leadership and management experience.
  • Must be comfortable with face-to-face communication and able to build rapport with customers.
  • Must have strong verbal and written communication and negotiation skills.
  • Must have ability to personally drive and train team members to drive a box truck/step van to and from client sites.
  • Must have ability to meet requirements of this physically demanding role, including lifting/carrying 35-40 lbs.
  • Must be able/willing to pass a background check and drug screening (hair).


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