Route Service Manager
4 weeks ago
Morgan Services is a family-owned textile company with a long history of delivering exceptional linen and uniform rental services to the hospitality and healthcare markets.
The Area Service Manager is a key leadership role responsible for generating and growing revenue/profit within our customer accounts. This position requires a strong leader who can inspire and motivate a large service team, including managers, supervisors, and route service representatives.
Key Responsibilities:
- Meet with key customers to assess current service levels and identify emerging and/or unmet needs.
- Retain target customer base through relationship building and renewing contracts.
- Achieve Service department goals in budget, customer retention, revenue/profit growth, and material control.
- Develop area pricing and contract terms strategy for each market segment.
- Recruit, hire, and train service members on service responsibilities, revenue growth, product knowledge, negotiation, industry knowledge/competitive trends, pricing, and profitability.
- Responsible for service administration, including systems adherence, compensation, and reports.
- Protect company resources, including members, material, and fleet resources, by following all Morgan policies.
- Be a leader in executing strategies to achieve new company initiatives.
- Conduct regular performance reviews.
Benefits:
- Competitive salary ($80-85K/yr).
- Great Work/Life Balance (Typically Monday through Friday Scheduling).
- Gated on-site parking available.
- Healthcare: Medical, Dental & Life Insurance.
- Long Term disability.
- 401(k) plan with company match.
- 401(k) company contribution of 3% on top of match.
- Paid vacation, sick, and holidays.
- Profit sharing program.
- Upward Mobility with Immediate Step-Up potential.
- National training program.
Requirements:
- Must have High School Diploma/GED.
- College Degree a plus but not required.
- Must be 21+ yrs. of age with a valid driver's license and clean driving record.
- Must have 3+ yrs. of strong leadership and management experience.
- Must be comfortable with face-to-face communication and able to build rapport with customers.
- Must have strong verbal and written communication and negotiation skills.
- Must have ability to personally drive and train team members to drive a box truck/step van to and from client sites.
- Must have ability to meet requirements of this physically demanding role, including lifting/carrying 35-40 lbs.
- Must be able/willing to pass a background check and drug screening (hair).
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