Platform Engineer II

4 weeks ago

New York, New York, United States Rochester Institute of Technology Full time
Job Responsibilities

As a Client Platform Engineer II at Rochester Institute of Technology, you will be responsible for managing and maintaining the university's client computing environment. This includes:

  • Managing over 3000 Windows and macOS workstations for faculty, staff, and labs using Intune, MECM, Jamf, and other management tools.
  • Providing tier 3 support for approximately 2000 faculty and staff.
  • Managing approximately 1000 file shares and 300 printers for faculty, staff, and student use.
  • Creating and scripting software distribution packages to support approximately 1000 application deployments and security patches of all PCs, Macs, and servers.
  • Ensuring that supported platforms are supported, monitored, and maintained throughout their full life cycle.
  • Identifying and maintaining appropriate hardware and software technologies that are essential to the integrity and function of computing environments.
  • Working with partners across the distributed IT community to gather requirements, communicate changes, develop strategies for services; building and managing relationships with relevant vendors to evaluate, purchase, and implement new and emerging technologies.
  • Providing support for services used 24x7 by the campus community, including potential for on-call rotation responsibilities.
  • Evaluating and recommending technology used in ITS-supported areas, including determining our standard laptop and desktop offerings.
  • Open, close, and monitor tickets in a ServiceNow environment.
  • Troubleshooting wired and wireless client network connections.
  • Involvement in building IT Asset Management process.
  • Software license management.
  • May perform other duties as assigned.

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer.

The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate. RIT promotes and values diversity, pluralism, and inclusion in the workplace.

RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status, or disability in its hiring, admissions, educational programs, and activities.

RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law.

If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at or email your request to Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

In order to be considered for this position, you must apply for it at: Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

Required Qualifications

Bachelor's or equivalent experience, with a technical major, such as engineering or computer science.

2 to 4 years of related information technology experience managing client devices.

Skills

Strong knowledge of Windows client operating systems.

Intermediate/practical knowledge of macOS, Windows Server. Knowledge of Linux and Unix operating systems a plus.

Familiarity working within a Microsoft Windows Active Directory environment and using security group policy objects.

Familiarity working with a mobile device management (MDM) solution.

Intermediate/practical understanding of computer security practices and specific tools that protect computing environments, including a solid understanding of server, network, and desktop security.

Customer support experience in an IT environment.

Basic to intermediate knowledge working with imaging and software deployment through MECM (Formerly SCCM) and/or an MDM solution.

Familiarity with properly configuring firewalls and IPsec for least privilege access.

Familiarity with antivirus software, such as SentinelOne Endpoint Security or Microsoft Defender for Endpoints.

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