Community Engagement Strategist
5 days ago
We are seeking a highly skilled Community Engagement Strategist to join our team at TINT. This role will play a vital part in empowering our customers to attract new audiences, engage and mobilize existing consumers, and build brand-owned communities that generate authentic user-generated content and reviews.
The successful candidate will be responsible for managing a portfolio of enterprise clients, coordinating activations, tracking KPIs, and optimizing engagement. They will also create and deploy programs to help demonstrate value with clients, client goal attainment, new features, and new use-cases.
Responsibilities- Develop and execute customized customer success strategies aligned with each client's objectives
- Manage a portfolio of enterprise clients, coordinating activations, tracking KPIs, and optimizing engagement
- Create and deploy programs to help demonstrate value with clients, client goal attainment, new features, and new use-cases
- Lead projects, training and onboarding to ensure increased customer lifetime value
- Build and maintain relationships with key client stakeholders, identifying growth and upsell opportunities
- Collaborate with Marketing and Sales teams to strengthen client relationships throughout the lifecycle
In this role, you will have the opportunity to work with innovative and progressive technology, and contribute to the success of the company.
About UsTINT is a leading provider of community engagement solutions, trusted by over 5,000 brands in more than 173 countries. We are committed to empowering our customers to achieve their business objectives through exceptional service and strategy.
What You'll Need- 4-5 years of Customer Success experience, with a focus on Social Marketing, Community and Agency
- Excellent communication, strategic thinking, and collaboration skills
- Ability to manage multiple customers and priorities concurrently, while compelling them to act
- Self-motivated, with a focus on meeting timelines and project milestones
- Familiarity with Salesforce, G Suite, and experience with enterprise-level clients
A competitive salary of $80,000 - $100,000 per year, plus benefits including health insurance, 401(k) savings plan, and paid time off.
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