Senior Operations Manager

1 week ago


Miami Beach, Florida, United States Fisher Island Community Association Full time
Job Overview

The Fisher Island Community Association is seeking a highly skilled and experienced Shift Supervisor to oversee the daily operations of our Security and Guest Services Department. This role requires strong leadership, communication, and problem-solving skills to ensure the safety and satisfaction of our residents, guests, and employees.

Responsibilities:

  • Schedule Management: Prepare shift schedules for personnel coverage on a daily basis, ensuring adequate staffing levels and smooth operational flow.
  • Leadership and Training: Conduct daily briefings and training sessions with personnel to promote a culture of excellence and continuous improvement.
  • Policy and Procedures: Possess in-depth knowledge of company and department policies, procedures, and regulations to ensure compliance and effective decision-making.
  • Counseling and Reporting: Counsel, correct, and report work-related violations as necessary, maintaining a professional and fair approach.
  • Complaint Resolution: Handle all complaints and reports pertaining to the shift, resolving issues promptly and professionally.
  • Equipment Maintenance: Conduct regular maintenance checks on security equipment to ensure optimal performance and reliability.
  • Post Checks: Perform post checks on a regular basis during the shift to maintain high standards of quality and safety.
  • Payroll and Inventory: Maintain accurate payroll logs and inventory records for the shift personnel, ensuring timely and efficient processing.
  • Incident Reporting: Report all major incidents to Management immediately, providing detailed accounts and recommendations for improvement.
  • Conflict Resolution: Handle internal conflicts professionally and fairly, promoting a positive and respectful work environment.
  • Communication: Communicate effectively through various channels (written, verbal, and electronic), demonstrating excellent interpersonal and customer service skills.
  • Ad Hoc Tasks: Perform other duties as assigned by management, contributing to the overall success and growth of the organization.
  • Qualifications:
  • A minimum of 2 years' experience in the security/safety field, preferably in a supervisory or management capacity.
  • Excellent customer service and communication skills, with the ability to interact with diverse stakeholders.
  • Strong leadership and problem-solving skills, with a proven track record of successful incident management.
  • Ability to multitask and work a flexible schedule, including evenings, weekends, and holidays.
  • A valid driver's license and a clean driving record are required.

Working Conditions: The Shift Supervisor will work in a dynamic indoor/outdoor environment, requiring adaptability and flexibility to changing situations.



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