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Customer Service Delivery Advocate

1 month ago


Columbus, Ohio, United States Carvana Full time

At Carvana, we're looking for a skilled Customer Service Delivery Advocate to join our team. As a key member of our delivery team, you'll be responsible for ensuring a seamless delivery experience for our customers. Your primary focus will be on facilitating and coordinating the delivery of purchased vehicles, while also providing exceptional customer service. Key responsibilities include:

Key Responsibilities:

  • Facilitate and coordinate the delivery of purchased vehicles to customers
  • Interact with customers in person, by phone, and via text to ensure a smooth delivery experience
  • Coordinate with customers to schedule delivery times and dates
  • Keep accurate and detailed notes of customer interactions
  • Complete a pre-delivery checklist to ensure the vehicle is ready for delivery

Requirements:

  • Excellent communication and customer service skills
  • Ability to work independently and as part of a team
  • Strong organizational and time management skills
  • Ability to work in a fast-paced environment

About Carvana:

Carvana is a leading online used car retailer that offers a unique and transparent car-buying experience. We're committed to providing our customers with an exceptional experience, and we're looking for talented individuals to join our team.