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Customer Service Delivery Advocate
1 month ago
At Carvana, we're looking for a skilled Customer Service Delivery Advocate to join our team. As a key member of our delivery team, you'll be responsible for ensuring a seamless delivery experience for our customers. Your primary focus will be on facilitating and coordinating the delivery of purchased vehicles, while also providing exceptional customer service. Key responsibilities include:
Key Responsibilities:
- Facilitate and coordinate the delivery of purchased vehicles to customers
- Interact with customers in person, by phone, and via text to ensure a smooth delivery experience
- Coordinate with customers to schedule delivery times and dates
- Keep accurate and detailed notes of customer interactions
- Complete a pre-delivery checklist to ensure the vehicle is ready for delivery
Requirements:
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Ability to work in a fast-paced environment
About Carvana:
Carvana is a leading online used car retailer that offers a unique and transparent car-buying experience. We're committed to providing our customers with an exceptional experience, and we're looking for talented individuals to join our team.