IT Support Analyst Network/Telephony Specialist

4 weeks ago


Fontana, California, United States Kaiser Permanente Full time
Job Summary:
As a key member of our team, you will be responsible for providing technical support for our network and telephony systems. This includes assisting with configuration, installation, and troubleshooting of hardware and software, as well as providing consultation and guidance on complex technical issues. You will also be responsible for maintaining accurate records and documentation of work performed and providing excellent customer service to our users.

Key Responsibilities:

  1. Provide technical support for network and telephony systems, including configuration, installation, and troubleshooting of hardware and software.
  2. Consult and guide users on complex technical issues, providing solutions and recommendations for improvement.
  3. Maintain accurate records and documentation of work performed, including problem resolution and customer interactions.
  4. Provide excellent customer service to users, responding to requests and resolving issues in a timely and professional manner.
  5. Collaborate with other teams to resolve complex technical issues and improve overall system performance.

Requirements:

Minimum two (2) years experience in network/telephony system and user support.Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years IT experience in a support or operations environment. Additional equivalent work experience may be substituted for the degree requirement.
Preferred Qualifications:
Two (2) years experience configuring, implementing, and supporting VOIP platforms or systems.Two (2) years experience working with CISCO VOIP.

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