Environmental Testing Specialist
1 month ago
Eurofins USA Environment Testing is seeking a highly skilled and experienced Client Relations Executive to join our team. As the primary point of contact for our Built Environment Testing clients, you will be responsible for providing exceptional customer service, resolving issues, and ensuring total client satisfaction.
The ideal candidate will have a deep understanding of our internal operational capabilities and limitations, as well as a strong knowledge of our service capability matrices. You will work closely with our Sales Team to create new accounts and participate in the overall sales process. Your excellent communication and interpersonal skills will enable you to build strong business relationships with our clients and facilitate problem resolution.
We are looking for a proactive and responsive individual who can work well under pressure and thrive in a fast-paced environment. If you have a BS degree in Biology or a related science and 2-5 years of customer service experience, we encourage you to apply.
Key Responsibilities:- Manage client inquiries and resolve issues in a timely and professional manner
- Work closely with our Sales Team to create new accounts and participate in the overall sales process
- Develop strong business relationships with our clients to enhance client service and sales
- Ensure that clients receive the proper sampling supplies and coordinate requests for products
- Generate weekly metrics and provide feedback/input on client concerns/satisfaction to upper management
- BS degree in Biology or a related science
- 2-5 years of customer service experience
- Experience working in the Indoor Air Quality field is preferred
- Familiarity with a laboratory setting is preferred
- Authorization to work in the United States indefinitely without restriction or sponsorship
- Professional working proficiency in English is a requirement
- Competitive annual salary range: $68,640 - $75,000
- Full-time position, Monday - Friday 9:00am - 6:00pm
- Excellent full-time benefits, including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays and vacation, personal days, and dental and vision options
- Opportunities for career development and growth within the company
We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.
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