Multilingual Customer Service Specialist
5 days ago
About the Job
We are seeking a highly skilled Multilingual Customer Service Specialist to join our team at S&S Employment Partners in Des Moines, Iowa.
Compensation and Benefits
This is a full-time temporary-to-hire position offering $20/hour with the possibility of overtime during busy seasons. As a valued member of our team, you will enjoy a stable work schedule from Monday to Friday, 7am to 3pm. You will be working closely with customers in person and over the phone, utilizing your excellent communication skills to provide top-notch service. Your dedication to delivering exceptional customer experiences will contribute to the growth and success of our company.
Responsibilities and Requirements
Your primary responsibilities as a Customer Service Associate will include:
- Providing exceptional customer service through counter sales, assisting customers in person or over the phone, and greeting walk-in customers.
- Working collaboratively with sales and other divisions to meet customers' needs and exceed their expectations.
- Maintaining strong relationships with customers by actively listening to their concerns and providing personalized solutions.
- Utilizing intermediate computer skills (Excel, Outlook, and Agility) to effectively manage tasks and communicate with colleagues and clients.
- Possessing excellent communication skills (both written and verbal), with the ability to articulate complex information clearly and concisely.
- Demonstrating a strong understanding of customer service principles and practices, with a focus on continuous improvement and innovation.
Requirements
To qualify for this role, candidates must possess:
- A minimum of [X] years of experience in customer-facing roles, preferably in the Building Products industry.
- Bilingual proficiency in English/Spanish, with the ability to communicate effectively with diverse customers.
- Intermediate computer skills, including proficiency in Excel, Outlook, and Agility, with a willingness to learn and adapt to new systems.
- Excellent problem-solving and analytical skills, with the ability to think critically and make sound decisions under pressure.
- A valid driver's license and reliable transportation.
Why Work with Us?
S&S Employment Partners is passionate about people and driven by your success. We care deeply about the growth and well-being of the Greater Des Moines Metro area and strive to create a positive impact on our local community. By joining our team, you will have opportunities for professional growth and development, as well as the chance to be part of a dynamic and supportive work environment. If you are a motivated and enthusiastic individual who is eager to make a difference, we encourage you to apply now.
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