Automotive Operations Manager
7 days ago
EJ Equipment - Central Minneapolis is seeking an exceptional Automotive Operations Manager to lead our Service Department. With a strong focus on customer satisfaction and team excellence, this role requires a proven leader with expertise in automotive diagnostics, repair, and maintenance.
About the RoleThe ideal candidate will have a proven track record of success as an Automotive/Industrial Service Manager or similar role, with a strong understanding of sales techniques and exceptional customer service skills. They will be proficient in managing teams, prioritizing tasks, and maintaining accurate records of customer interactions and repairs.
We are looking for a highly organized individual who can effectively communicate with customers, technicians, and other stakeholders to ensure seamless operations. This includes scheduling appointments, facilitating clear communication, and keeping customers updated on essential service information and timelines.
Key Responsibilities- Lead the Service Department, ensuring timely and high-quality completion of repairs
- Manage and mentor a team of service technicians and advisors, providing technical guidance and support when needed
- Coordinate daily operations, including scheduling appointments, verifying warranty and service contracts, and preparing and processing repair orders
- Collaborate with the parts department to ensure availability of necessary parts and supplies
- Maintain accurate records of customer interactions, repairs, and service history, using industry-leading software
To succeed in this role, you will need:
- Proven experience as an Automotive/Industrial Service Manager or similar role
- Strong knowledge of automotive diagnostics, repair, and maintenance
- Excellent communication and interpersonal abilities, with a focus on building strong relationships with customers and team members
- Ability to multi-task in a fast-paced environment, with a keen eye for detail and organizational skills
- Valid driver's license and professional personal appearance
In return for your expertise and dedication, we offer a competitive salary of $80,000 per year, plus opportunities for career growth and professional development. As an equal opportunity employer, we value diversity and inclusion in our workplace.
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