Pro-Markets Customer Service Representative

4 weeks ago

Ontario CA, United States Wilbur-Ellis Full time

Investing in Your Success with Wilbur-Ellis

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Wilbur-Ellis. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Assist with electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) software
  • Respond to customer sales inquiries in a timely, accurate, and appropriate manner
  • Document and process product use recommendations as required
  • Enter and process customer's orders as requested, meeting or exceeding timelines established under Timely Transaction Processing Policy (TTP)
  • Submit and code bills and invoices to our AP department for payment
  • Work closely with the Sales and Operations team to maintain adequate inventory levels to meet customer needs
  • Conduct monthly inventory cycle counts and annual full inventory reconciliations
  • Assist the Sales Team with inaccurate customer pricing and quickly resolve any inquiries or concerns
  • Prepare standard use and sales reports as well as any custom reports as requested by management, sales, and customer
  • Assist branch manager with paperwork for onboarding new employees and maintaining employee DOT files
  • Assist other office team members in administrative tasks to ensure quality customer service, meeting deadlines, and sales support

Requirements:

  • High School Diploma or equivalent
  • Proficiency with computers to intermediate level utilizing Microsoft Windows, Windows applications, and ERP order entry systems
  • Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages, and ratios to practical application with accuracy
  • Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time
  • Mobility to move freely across uneven terrain both indoors and outdoors safely
  • Strong interpersonal and effective communication skills (verbal, written, and utilizing all media (phone, e-mail, text)) for interaction with customers and fellow employees
  • Practical organization skills with strong attention to detail, along with the ability to multi-task and prioritize multiple assignments
  • Ability to respond professionally to common inquiries or complaints from sales staff and other employees, customers, regulatory agencies, suppliers, etc.

Benefits:

  • In compliance with all states and cities that require transparency of pay, the base compensation for this position is $24.18 per hour
  • This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits

Location:

We are able to hire in the following states: AZ, AR, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MI, MN, MS, MO, MT, NE, NV, NJ, NM, NC, ND, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VA, WA, WI, WY

We are unable to hire in the following states: AL, AK, DE, HI, KY, ME, MD, MA, NH, NY, RI, WV

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