Service Coordinator I Generalist

4 weeks ago

Los Angeles, California, United States Step Up Full time
Job Description

Job Summary:

The Service Coordinator I Generalist will provide problem-solving support, outreach, and engagement, housing application assistance, and rapid placement for homeless individuals participating in Project Roomkey Hotel Rooms and other populations funded by Los Angeles Homeless Services Authority (LAHSA).

Key Responsibilities:

  • Provide outreach to referred homeless individuals to screen for COVID LAHSA TLS Program eligibility and verify their desire to be housed.
  • Establish and maintain a broad base of knowledge of community services and communicate appropriate referrals to members.
  • Provide ongoing life skills development and encourage greater self-determination through regular case management meetings with program participants.
  • Advocate for clients' needs and connect them with supportive services within the community, including mental health services, medical care, food pantries, energy assistance, job placement, life skills training, and substance abuse counseling.
  • Search for housing options aligned with members' capacity and choices and communicate program efforts to property managers to match potential program participants to suitable housing options.
  • Conduct HQS inspections to ensure units meet HUD quality standards and coordinate lease signings with property managers and members.
  • Process requests for associated moving expenses and coordinate move-ins, including furniture and appliances, as well as member transport.
  • Communicate changes or issues regarding rent with rental assistance and provide rental assistance with necessary documentation to process rent subsidy requests.
  • Support members who face major maintenance issues within the unit and act as a liaison between clients and landlords for compliance with lease, eviction prevention, good neighbor behaviors, etc.

Requirements:

  • Minimum of 2 years' experience working with people who experience homelessness and/or are diagnosed with a mental illness or a Social Work/Mental Health-related Bachelor's degree and minimum of 1 year's experience working with people who experience homelessness and/or are diagnosed with a mental illness in a community or housed setting.
  • Ability to work as a part of a team and maintain professional boundaries and quality customer service.
  • Knowledge of issues facing program members, including health, substance abuse, mental health, physical health, domestic abuse, child welfare, resources for undocumented persons, and excellent written and verbal communication skills.
  • Ability to perform extensive charting, electronic data entry, and documentation, and Microsoft 365 Office is essential.
  • Must have own transportation and a current California driver's license and insurance with a good driving record at all times during employment.
  • Must be fully vaccinated for COVID-19.

Work Environment:

Step Up is committed to providing quality services that adhere to the highest ethical standards and principles. All Step Up employees agree to adhere to the ethical policies and codes of conduct, as outlined in the Employee Handbook and those specified for this grant.

Step Up provides equal employment opportunities without regard to age, ancestry, color, creed, mental or physical disability, marital status, medical condition, national origin, race, religion, sex, sexual orientation, veteran status, or any other consideration made unlawful by federal, state, or local laws.

Step Up is an equal opportunity employer.

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