Healthcare Access Coordinator

3 weeks ago

Oneonta, United States UnitedHealth Group Full time
$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

UnitedHealth Group is a worldwide entity dedicated to enhancing healthcare delivery through innovative technology, positively impacting the lives of millions. By joining our team, you will play a crucial role in improving health outcomes by connecting individuals with essential care, pharmacy benefits, data, and resources. Our culture is rooted in diversity and inclusion, featuring talented colleagues, comprehensive benefits, and opportunities for professional growth. Together, we can make a significant difference in the communities we serve as we strive for global health equity.

The Healthcare Access Coordinator is responsible for warmly welcoming and assisting patients and their representatives, either in person or via phone, ensuring an outstanding initial experience with our organization. This role involves gathering necessary demographic and insurance information to facilitate accurate billing and reimbursement processes. The Coordinator will also secure essential signatures from patients and representatives to safeguard the organization's interests while delivering exceptional service with a high degree of professionalism.

This is a full-time position requiring availability during standard business hours, including rotating weekends.

We provide 4-6 weeks of comprehensive on-the-job training, with schedules discussed on the first day of employment. Training will be conducted on-site.

Key Responsibilities:
  • Engage directly with patients and families, either in person or over the phone, to complete the registration process by collecting necessary demographic and health information while verifying insurance eligibility and benefits.
  • Utilize computer systems to accurately enter or verify patient data in real-time, ensuring completeness and correctness of information.
  • Collect necessary clinical information and manage referrals, pre-certifications, pre-determinations, and pre-authorizations in accordance with insurance plan requirements.
  • Confirm insurance coverage and benefits, generating price estimates and conducting reverifications as needed.
  • Collect patient co-pays as appropriate and discuss financial obligations with patients.
  • Identify outstanding balances from previous visits and attempt to collect any amounts due.
  • Gather data from patients and referring provider offices to confirm and schedule appointments for patient services prior to discharge.
  • Address inquiries from patients and caregivers regarding routine and sensitive topics with compassion and respect.
  • Generate, review, and analyze patient data reports, following up on any issues or inconsistencies as necessary.
  • Maintain current knowledge of specific registration requirements across various departments, including Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
What makes UnitedHealth Group an attractive employer? We offer a competitive salary, a comprehensive benefits package, performance rewards, and a management team committed to your success. Our benefits include:
  • Paid Time Off accrued from your first pay period, plus 8 Paid Holidays.
  • Medical Plan options with participation in a Health Spending Account or Health Savings Account.
  • Dental, Vision, Life & AD&D Insurance, along with Short-term and Long-term Disability coverage.
  • 401(k) Savings Plan and Employee Stock Purchase Plan.
  • Education Reimbursement.
  • Employee Discounts.
  • Employee Assistance Program.
  • Employee Referral Bonus Program.
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).
At UnitedHealth Group, you will be recognized for your performance in a challenging environment that provides clear direction for success in your role, along with opportunities for advancement.

Required Qualifications:
  • High School Diploma / GED (or higher).
  • 1+ years of customer service experience.
  • Must be 18 years of age or older.
  • Ability to work full-time during specified hours, including rotating weekends and occasional overtime as needed.
Preferred Qualifications:
  • 1+ years of experience in scheduling and authorizations.
  • Experience in healthcare and clinical knowledge.
Essential Skills:
  • Ability to effectively communicate and engage with individuals and groups at all organizational levels.
  • Capability to build rapport quickly, develop trust, and maintain positive working relationships.
  • Strong time-management and organizational skills.
  • Effective communication and interpersonal skills.
  • Basic keyboarding skills.
  • Excellent customer service skills.
Physical and Work Environment:
  • Standing for extended periods while utilizing a workstation on wheels and phone/headset.
**PLEASE NOTE** The sign-on bonus is exclusively available to external candidates. Current employees of UnitedHealth Group or related entities are not eligible for this bonus.

At UnitedHealth Group, our mission is to promote healthier lives and enhance the healthcare system for everyone. We believe that every individual, regardless of race, gender, sexuality, age, location, or income, deserves the opportunity to live their healthiest life. We are dedicated to addressing health disparities and improving health outcomes, reflecting our commitment to equity in healthcare.

Diversity fosters a healthier workplace: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group maintains a drug-free workplace. Candidates must pass a drug test prior to employment.

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