Sales Support Specialist

7 days ago


Pleasanton, California, United States Internet Brands, Inc. Full time
About the Role

We are seeking a Sales Support Specialist to provide day-to-day sales support and service to our existing customer base in Pleasanton. As a key member of our team, you will work independently and professionally to deliver exceptional results.

Responsibilities:
  • Provide advertisement-related support and fulfillment to our Lawyer Directory.
  • Work with new clients to create online attorney profiles.
  • Process lawyer directory billing and contact customers to resolve payment issues.
  • Answer customer inquiries in Salesforce.
  • Lead credits, update profiles, login information, changes to subscription, how to submit content, etc.
  • Provide welcome calls to new subscribers.
  • Perform other duties and responsibilities as may be assigned from time to time.
Requirements:
  • Able to multi-task and work independently while exercising excellent judgment.
  • Comfortable in a fast-paced sales environment, with a solid work ethic.
  • Work well under pressure, and at all times demonstrate cooperative behavior with customers, colleagues, and supervisors.
  • Able to prioritize multiple and sometimes competing deadlines.
  • Work well in a team environment and contribute to the team's success.
  • Knowledge of Salesforce.com a plus.
  • Knowledge of Vertical Response or Exact Target a plus.
What We Offer

Compensation for this role starts at $18/hour. At Internet Brands, we value our employees and strive to create a positive work environment that fosters growth and development.



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