Technical Support Representative
3 weeks ago
The role involves providing technical support for our e-commerce software and hosting platform. This position requires strong analytical and problem-solving skills, as well as excellent communication skills to articulate complex technical issues to clients.
Key Responsibilities:
- Provide phone support for technical inquiries related to our e-commerce software and hosting platform
- Document and resolve advanced trouble tickets
- Assist clients with DNS, FTP, SSL, email, and other website-related technologies
- Educate clients on best practices for credit card data storage and adherence to PCI/PA-DSS guidelines
Requirements:
- Strong analytical and problem-solving capabilities
- Excellent communication skills
- 1+ years of technical support experience
- A Bachelor's degree or commensurate experience
- Understanding of Linux, MySQL, PHP, and HTML/CSS
Bonus Points:
- Experience in website hosting, preferably in a client-facing role
- Proficiency in configuring and troubleshooting web hosting platforms
- Understanding of web servers, DNS, FTP, and other hosting-related technologies
Perks:
- Remote company - work from anywhere
- Unlimited PTO
- Maternity/Paternity leave
- Medical/Dental/Vision/FSA/Life
- 401k with company match; vested immediately
- Flexible work schedule
- Inspiring & collaborative coworkers
This is an hourly position with the ability to earn overtime, and the hourly range is $17 - $21 per hour. Miva is a fully remote company with employees distributed across the U.S. Our ideal candidate for this role will reside in one of the following states: AZ, CA, CO, FL, GA, ID, IL, KS, MA, MI, MO, NC, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, VT, or WA.
Miva is a leading e-commerce software dedicated to empowering enterprise merchants and agencies with a state-of-the-art online storefront. To date, Miva software has powered over $100 billion in online sales for retailers worldwide.
Miva is backed by Equality Asset Management, a private equity firm who is committed to supporting company growth.
Miva has been named a Best and Brightest Company in 2018, 2019, 2020, 2021, 2022, 2023 and 2024.
Miva, Inc. is an Equal Opportunity Employer.
-
Technical Support Specialist
4 weeks ago
Tampa, Florida, United States C4 Technical Services Full timeAt C4 Technical Services, we are seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients. Your primary goal will be to resolve technical issues efficiently and effectively, ensuring that our clients receive the best possible...
-
Technical Support Representative I
3 weeks ago
Tampa, Florida, United States Miva Full timeAbout the Role:We are seeking an experienced technical support representative to join our team. As a technical support representative, you will be responsible for providing exceptional customer service, troubleshooting technical issues, and resolving complex problems.Key Responsibilities:Provide phone support for inquiries relating to our eCommerce software...
-
Technical Support Specialist
4 weeks ago
Tampa, Florida, United States Blue Stream Fiber Full timeTechnical Support Representative **Job Summary:** We are seeking a highly skilled Technical Support Representative to join our team at Blue Stream Fiber. As a key member of our customer service team, you will be responsible for providing exceptional technical support and resolving customer issues related to our products and services. **Key...
-
Technical Support Specialist
4 weeks ago
Tampa, Florida, United States Affinitiv Full timeJob DescriptionWe are seeking a highly skilled Technical Support Representative to join our Customer Success Team at Affinitiv. The ideal candidate will have 2 years of experience in customer service with a technical background and be able to provide world-class support to our business customers.Key Responsibilities:Support business customers on our...
-
Technical Support Specialist
3 weeks ago
Tampa, Florida, United States Bemana Power Recruitment Full timeWe are seeking a skilled Technical Support Specialist to join our team at Bemana Power Recruitment.This role involves providing technical support to customers over the phone, working in a safe and efficient manner, and effectively communicating instructions through various channels.The ideal candidate will have a positive attitude, be willing to help, and...
-
Technical Sales Representative
4 weeks ago
Tampa, Florida, United States Thomas Talent Network Full timeJob Title: Technical Sales RepresentativeWe are seeking a highly motivated and results-driven Technical Sales Representative to join our team at Thomas Talent Network. As a key member of our sales team, you will play a crucial role in driving market development initiatives and fostering strong relationships with clients across various sectors.Job...
-
IT Support Specialist
4 weeks ago
Tampa, Florida, United States C4 Technical Services Full timeJob SummaryC4 Technical Services is seeking a highly skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Assist customers via phone, instant messaging, and ticket supportRespond and diagnose...
-
Technical Support Specialist
4 weeks ago
Tampa, Florida, United States TEKsystems Full timeJob DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to customers, responding to their inquiries, and resolving technical issues in a timely and professional manner.Key Responsibilities:Provide technical support to...
-
Technical Support Specialist
4 weeks ago
Tampa, Florida, United States Lyons Consulting Group Full timeJob DescriptionTechnical Support Analyst - Job SummaryWe are seeking a highly motivated and detail-oriented Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing technical assistance to client end-users for software applications, hardware/devices, logging and tracking service call details in...
-
Technical Support Specialist
4 weeks ago
Tampa, Florida, United States Heritage MGA LLC Full timeAbout the Role:As a Technical Support Engineer I, you will be responsible for providing technical assistance and support to clients and customers in the Insurance industry.You will be the first point of contact for clients who need assistance with technical issues and will be responsible for troubleshooting and resolving these issues in a timely and...
-
Technical Support Specialist
4 weeks ago
Tampa, Florida, United States Hard Rock Full timeTechnical Support SpecialistAt Hard Rock, we're seeking a skilled Technical Support Specialist to join our team. As a key member of our technical team, you'll be responsible for troubleshooting technical issues, identifying faults, and implementing remedies in a fast-paced live event environment.Key Responsibilities:Assist in the setup and configuration of...
-
Technical Support Specialist
4 weeks ago
Tampa, Florida, United States Metropolitan Ministries Full timeJob SummaryWe are seeking a skilled Technical Support Specialist to join our team at Metropolitan Ministries. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our staff and clients, ensuring that our computer systems and networks are running smoothly and efficiently.Key Responsibilities:Troubleshoot...
-
Technical Support Specialist
3 weeks ago
Tampa, Florida, United States Tampa General Hospital Full timeJob SummaryAt Tampa General Hospital, we are seeking a skilled Technical Support Specialist to provide on-premise and remote support and maintenance of our technology hardware and software. This includes PCs, peripherals, laptops, printers, mobile devices, phones, scanners, mobile workstations, and standard/non-standard local software.The successful...
-
Technical Support Specialist
3 weeks ago
Tampa, Florida, United States UnitedHealth Group Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at UnitedHealth Group. As a Technical Support Specialist, you will play a critical role in providing exceptional technical support to our customers.Key ResponsibilitiesSuggest improvements on departmental procedures to enhance efficiency and productivity.Act as a Subject...
-
Technical Support Specialist
4 weeks ago
Tampa, Florida, United States MasterCard Full timeJob Title: Technical Support EngineerWe are seeking a highly skilled Technical Support Engineer to join our team at Mastercard. As a Technical Support Engineer, you will play a critical role in ensuring customer satisfaction by providing prompt and comprehensive resolution of technical issues.Key Responsibilities:Take ownership and resolve complex technical...
-
Technical Support Specialist
3 weeks ago
Tampa, Florida, United States Hard Rock Full timeJob SummaryAs a Technical Support Specialist at Hard Rock, you will be responsible for troubleshooting technical issues related to Audio, Video, and Lighting systems. Your duties will include setting up and configuring systems, supporting and maintaining key applications and hardware, and performing daily pre-show walkthroughs to ensure the venue is...
-
Technical Support Specialist
4 weeks ago
Tampa, Florida, United States TEKsystems Full timeJob OverviewTEKsystems is seeking a skilled Technical Support Specialist to provide rotational support for our clinics with hands-on technical support and training.This role requires the ability to monitor tickets, detect trends in technology issues, and work with the SD Corporate team to implement solutions.The ideal candidate will have experience with...
-
Technical Support Specialist
3 weeks ago
Tampa, Florida, United States Cynet Systems Full timeJob Description:At Cynet Systems, we are seeking a skilled Desktop Support Technician to provide exceptional customer service and technical support to our internal users, external customers, and vendors. The ideal candidate will have a strong background in hardware and software troubleshooting, deployment, and maintenance.Responsibilities:Provide customer...
-
Technical Support Specialist
3 weeks ago
Tampa, Florida, United States ReqRoute Inc Full timeJob Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at ReqRoute Inc. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our internal clients.Key Responsibilities:Answer inbound calls from our internal clients at the...
-
Technical Support Specialist
4 weeks ago
Tampa, Florida, United States ReqRoute Inc Full timeJob Title: Technical Support SpecialistJob Summary: ReqRoute Inc is seeking a Technical Support Specialist to provide exceptional customer service and technical support to our internal clients. As a Technical Support Specialist, you will be responsible for answering inbound calls, educating clients on account services and capabilities, and providing basic...