Technical Support Representative

3 weeks ago


Tampa, Florida, United States Miva, Inc. Full time
Job Description

The role involves providing technical support for our e-commerce software and hosting platform. This position requires strong analytical and problem-solving skills, as well as excellent communication skills to articulate complex technical issues to clients.

Key Responsibilities:

  • Provide phone support for technical inquiries related to our e-commerce software and hosting platform
  • Document and resolve advanced trouble tickets
  • Assist clients with DNS, FTP, SSL, email, and other website-related technologies
  • Educate clients on best practices for credit card data storage and adherence to PCI/PA-DSS guidelines

Requirements:

  • Strong analytical and problem-solving capabilities
  • Excellent communication skills
  • 1+ years of technical support experience
  • A Bachelor's degree or commensurate experience
  • Understanding of Linux, MySQL, PHP, and HTML/CSS

Bonus Points:

  • Experience in website hosting, preferably in a client-facing role
  • Proficiency in configuring and troubleshooting web hosting platforms
  • Understanding of web servers, DNS, FTP, and other hosting-related technologies

Perks:

  • Remote company - work from anywhere
  • Unlimited PTO
  • Maternity/Paternity leave
  • Medical/Dental/Vision/FSA/Life
  • 401k with company match; vested immediately
  • Flexible work schedule
  • Inspiring & collaborative coworkers

This is an hourly position with the ability to earn overtime, and the hourly range is $17 - $21 per hour. Miva is a fully remote company with employees distributed across the U.S. Our ideal candidate for this role will reside in one of the following states: AZ, CA, CO, FL, GA, ID, IL, KS, MA, MI, MO, NC, NJ, NV, NY, OH, OR, PA, SD, TN, TX, UT, VT, or WA.

Miva is a leading e-commerce software dedicated to empowering enterprise merchants and agencies with a state-of-the-art online storefront. To date, Miva software has powered over $100 billion in online sales for retailers worldwide.

Miva is backed by Equality Asset Management, a private equity firm who is committed to supporting company growth.

Miva has been named a Best and Brightest Company in 2018, 2019, 2020, 2021, 2022, 2023 and 2024.

Miva, Inc. is an Equal Opportunity Employer.



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