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Guest Services Liaison

1 month ago

Houston, Texas, United States Chi Full time
Overview

Baylor St. Luke's Medical Center is a renowned leader in research and clinical excellence, with a legacy of breakthroughs in cardiovascular care, neuroscience, oncology, and more. Our team's dedication has led to the creation of innovative research programs and initiatives, providing patients with access to cutting-edge treatments not found elsewhere.

Our commitment to advancing healthcare standards is reflected in our state-of-the-art McNair Campus, designed with the human experience in mind. This 27.5-acre campus represents the future of healthcare, with a focus on leading-edge patient care, research, and education. Our partnership with Texas Heart Institute and Baylor College of Medicine enables us to provide patients with a powerful network of care, unparalleled in the industry.

Our collaboration is centered around increasing access to care through a growing network of leading specialists, revolutionizing healthcare to save lives and improve community health.

Responsibilities

  • Establish a rapport with patients and families to determine and coordinate nutrition needs, food, and mealtime preferences.
  • Respond to patient/family complaints and concerns, communicating identified issues to the assigned nurse or Charge Nurse.
  • Work with Marriott Food Service to resolve delays in service, communicating delays to patients and families with a face-to-face interaction, providing an estimated time of resolution.
  • Act as an intermediary between Marriott Food Service and patients/families.


  • Interact with patients/families/customers, utilizing feedback to improve and reinforce positive patient experiences.
  • Consult, collaborate, and cooperate with colleagues, peers, supervisors, and other healthcare providers in a professional manner to improve the quality, effectiveness, and efficiency of patient care.
  • Understand and practice regulatory agency standards and department/organization policies/procedures, including OSHA, HIPAA, Infection Control, Environment of Care, National Patient Safety Goals, patient care, and food service policies/procedures.
  • Order specialty supplies from appropriate vendors.
  • Check daily to ensure scheduled breakfast, lunches, and dinners are ordered appropriately from the Marriott partner restaurant.
  • Ensure proper timeliness of food delivery, including coffee and tea times.
  • Maintain adequate stock of supplies for the kitchen and patients' rooms.
  • Maintain the kitchen to meet regulatory standards.
  • Prepare and maintain clean coffee pots and brew fresh coffee daily and throughout the day.
  • Daily load and unload dishwashers, placing them in appropriate shelving.
  • Replate and serve patient meals timely and accurately.
  • Coordinate meal pick-up and delivery with the Marriott partner restaurant.
  • Use safe food handling practices in accordance with appropriate regulatory standards.
  • Empty kitchen trash cans and remove leftover items/equipment from patient rooms daily.


Qualifications

Required Education and Experience:

High School Diploma/GED

Required Licensure and Certifications:

Must have ServSafe Food Handlers certification

Required Minimum Knowledge, Skills, Abilities, and Training:

Must be customer-service oriented and present a professional image.
Must be proficient in the English language, communicating professionally.
Able to pay attention to detail, follow procedures, and work effectively with others.
Must be highly organized and manage time well.
Able to thrive in a fast-paced, dynamic environment.
Team player and a positive attitude is a must.
Must be able to lift up to 35 lbs.