Credit Services Associate
1 week ago
We are seeking a highly skilled Credit Services Associate to join our team at HD Supply. As a key member of our credit team, you will be responsible for providing exceptional customer service, responding to inquiries, and ensuring timely collection of receivables.
Key Responsibilities- Accurately and efficiently enter customer information into our order processing system.
- Monitor and track customer orders to ensure timely delivery and adherence to credit and collection standards.
- Respond to customer inquiries via phone, email, and fax, providing prompt and professional service.
- Perform necessary follow-up to ensure customer expectations are met and resolve any issues that may arise.
- Utilize business systems to document notes and gather information, ensuring accurate and up-to-date records.
- Resolve customer issues, including processing adjustments for late charges and overages/shortages, in accordance with established guidelines.
- Perform monthly department standards audits, including call assessments, account notation, and timely response to customer inquiries.
This role requires close supervision and involves limited latitude for independent judgment. Work will be reviewed by a senior coworker and/or supervisor to ensure accuracy and adherence to procedures.
Work EnvironmentThis position is located in a comfortable indoor area, with frequent opportunities to move about and minimal travel requirements.
Education and ExperienceA high school diploma or equivalent is strongly preferred, along with 0-2 years of experience in a related field.
HD Supply offers a competitive hourly rate of $18.22-$21.92, as well as a comprehensive benefits package, including medical, dental, and vision plans, 401(k) with company match, and paid time off.
We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people and are an Equal Opportunity/Affirmative Action Employer.
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