Game Operations Manager

3 days ago


Houston, Texas, United States BEAT THE BOMB Full time

**About Us**

BEAT THE BOMB is revolutionizing the entertainment industry by offering an immersive group experience where customers step into real-life video games. Our innovative digital, interactive game system combines technology and human social connection in a unique way. We have locations in Atlanta, Washington D.C., and Brooklyn, with a new location opening in Houston soon.

**Salary: $50,000 - $60,000 per year**

**Job Description:**

We are seeking an experienced Operations Manager to join our team. As an Operations Manager at BEAT THE BOMB, you will be responsible for leading our team of Shift Supervisors and ensuring exceptional guest service while supporting all company initiatives. This role requires strong leadership capabilities, technical ability, critical thinking, communication skills, and computer proficiency.

  • Core Responsibilities:
    • Maintain exceptional guest-centered culture which exceeds customer expectations.
    • Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurements.
    • Assist with maintaining the appearance and safety of the facility.
    • Assist with managing and maintaining inventory and ordering of supplies in a timely manner.
    • Assist with hiring, performance reviews, 1 on 1 meetings, scheduling, conflict resolution, and coaching.
    • Address operational performance, productivity, and efficiency gaps and work with your team to implement measures to correct those deficiencies.
  • Additional Responsibilities:
    • Ability to work hands on with the staff within all departments.
    • Ability to manage opening and closing of the location, weekends, holidays, and all associated responsibilities of the location.
    • Oversight and the ability to manage all game rooms, game bays, event spaces, beer garden guests, and Bomb Room(s) - blasting guests with PAINT, FOAM, and SLIME.

Leading the Team:

  • Live and breathe the Core Values of BEAT THE BOMB:
    • Bring Positivity
    • Take Responsibility
    • Build the Future
    • Create the Fun
  • Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environment of the job.
  • Coach, inspire, support, and motivate your team to provide a world-class and service-minded, customer experience.

Our Ideal Candidate:

  • You work collectively with your team, centered around your areas of responsibility.
  • You like to get out in the community, make connections, and build relationships.
  • You like to get your 'hands dirty' (we're a paint-blast facility, after all).
  • Proven people leadership with a successful track record in building positive service cultures and high team engagement.
  • Tech Savvy - the ability to use computers, smartphones, tablets, manage through tech maintenance, repairs, and fixes; can learn new software quickly and easily.

What We Offer:

  • Competitive Salary ($50,000 - $60,000 per year)
  • Paid time off: 10 days in year 1; 15 days in year 2; 20 days in year 4
  • 401k plan
  • Referral Bonuses
  • $500 Annual Learning Stipend for professional development
  • Medical, dental, and vision insurance
  • Transit Benefits
  • Life Insurance Benefit
  • An opportunity to advance or expand your career with company growth
  • A chance to be a part of an exciting and fast-growing start-up team
  • Friends & family ticket discounts


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