Shift Lead
1 month ago
Job Title: Shift Lead
Reports To: General Manager
SUMMARY
We're seeking a skilled Shift Lead to join our team at Sweet Cow. As a Shift Lead, you will be responsible for leading the shop during a shift to ensure excellent shop operations are consistently achieved. This includes delegating duties, assigning specific tasks, and ensuring team members are prepared for each day.
RESPONSIBILITIES
- Effectively lead the shop during a shift to ensure excellent shop operations are consistently achieved
- Lead each shift by delegating duties, assigning specific tasks, and ensuring team members are prepared for each day
- Responsible for the training and development of staff
- Contributes to a team environment by recognizing and reinforcing individual and team accomplishments
- Follow inventory control procedures and guidelines
- Follow Sweet Cow's operational policies and procedures, including those for cash handling and safety/security, to ensure the safety of all team members and customers during each shift
- Acts with integrity, honesty, and knowledge that promotes the culture of Sweet Cow
- Must be proficient in each area of the shop in order to help where needed
- Maintain cleanliness and organization throughout the shop and ensure proper set up and breakdown of the entire shop, including queue, restrooms, scooper, and prep areas
- Work as a team to prepare the shop for each shift
- Ability to manage time effectively while meeting all job responsibilities
- Maintain a positive work environment for team members and customers during each shift
- Greet customers to make them feel welcome and comfortable
- Prepare menu items, including ice cream, shakes, cakes, and ice cream sammies
- Ensure that team members prepare menu items according to Sweet Cow standards of quality, consistency, and timeliness
- Check ice cream quality and temperatures throughout the day to maintain Sweet Cow and local health department rules and regulations
- Follow sanitation and safety procedures, including knife handling and prep equipment
- Maintain regular and consistent attendance and punctuality
KNOWLEDGE/SKILLS/REQUIREMENTS
- Excellent customer service skills required and the ability to communicate efficiently to help keep all team members informed
- Must be able to take direction and delegate responsibilities and work in a fast-paced environment
- Team-oriented, adaptable, dependable, and strong work ethic
- Ability to work nights, weekends, and holidays
- Must be at least 18 years of age
EXPERIENCE
- Previous management or leadership experience required
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