Shift Lead

1 month ago


Denver, Colorado, United States Sweet Cow Full time

Job Title: Shift Lead

Reports To: General Manager

SUMMARY

We're seeking a skilled Shift Lead to join our team at Sweet Cow. As a Shift Lead, you will be responsible for leading the shop during a shift to ensure excellent shop operations are consistently achieved. This includes delegating duties, assigning specific tasks, and ensuring team members are prepared for each day.

RESPONSIBILITIES

  • Effectively lead the shop during a shift to ensure excellent shop operations are consistently achieved
  • Lead each shift by delegating duties, assigning specific tasks, and ensuring team members are prepared for each day
  • Responsible for the training and development of staff
  • Contributes to a team environment by recognizing and reinforcing individual and team accomplishments
  • Follow inventory control procedures and guidelines
  • Follow Sweet Cow's operational policies and procedures, including those for cash handling and safety/security, to ensure the safety of all team members and customers during each shift
  • Acts with integrity, honesty, and knowledge that promotes the culture of Sweet Cow
  • Must be proficient in each area of the shop in order to help where needed
  • Maintain cleanliness and organization throughout the shop and ensure proper set up and breakdown of the entire shop, including queue, restrooms, scooper, and prep areas
  • Work as a team to prepare the shop for each shift
  • Ability to manage time effectively while meeting all job responsibilities
  • Maintain a positive work environment for team members and customers during each shift
  • Greet customers to make them feel welcome and comfortable
  • Prepare menu items, including ice cream, shakes, cakes, and ice cream sammies
  • Ensure that team members prepare menu items according to Sweet Cow standards of quality, consistency, and timeliness
  • Check ice cream quality and temperatures throughout the day to maintain Sweet Cow and local health department rules and regulations
  • Follow sanitation and safety procedures, including knife handling and prep equipment
  • Maintain regular and consistent attendance and punctuality

KNOWLEDGE/SKILLS/REQUIREMENTS

  • Excellent customer service skills required and the ability to communicate efficiently to help keep all team members informed
  • Must be able to take direction and delegate responsibilities and work in a fast-paced environment
  • Team-oriented, adaptable, dependable, and strong work ethic
  • Ability to work nights, weekends, and holidays
  • Must be at least 18 years of age

EXPERIENCE

  • Previous management or leadership experience required

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