Customer Experience Operations Lead
1 week ago
POLYWOOD invites talented individuals to apply for the Customer Experience Operations Lead position.
We are a leading brand of sustainable outdoor furniture, dedicated to delivering exceptional service and promoting a positive impact on our customers and the planet.
The ideal candidate will possess at least 4 years of leadership experience in customer service settings, with a strong track record in team management and escalation handling.
Responsibilities will include guiding, mentoring, and supporting a team of Customer Experience representatives, ensuring quality standards in customer interactions, overseeing payroll management, and resolving escalations effectively.
A successful candidate will also have exceptional communication skills, proficiency in Zendesk or similar customer service software, and strong multitasking abilities.
We offer a supportive work environment, opportunities for growth and development, and a chance to make a meaningful contribution to our mission.
Our estimated salary range is $65,000 - $80,000 per year, depending on location and qualifications.
If you're inspired by providing excellent customer experiences and fostering team success, we invite you to explore this opportunity further.
We are an equal opportunity employer and evaluate qualified applicants without regard to protected characteristics.
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