Clinical Research Manager

4 weeks ago


Salt Lake, Utah, United States University of Utah Full time
Job Summary

As a Clinical Research Manager at the University of Utah, you will be responsible for planning, organizing, and directing all aspects of clinical research functions within the department. This includes managing internal and external customer service, human resource, and financial management operations. You will act as a catalyst between the department and its customers and staff to ensure continuity and quality of service and care.

The University of Utah is committed to cancer prevention, care, and survivorship for all communities within the area we serve. As a member of our team, you will have the opportunity to contribute to this mission and make a meaningful impact.

Responsibilities:

  • Forecasts, develops, and implements policies and procedures in customer service, human resources, and budgetary goals and objectives.
  • Markets and promotes new and existing programs and services to internal and external customers.
  • Participates in University-wide committees to establish customer service standards and administrative plans and policies.
  • Ensures customer satisfaction by analyzing complaints, concerns, and suggestions and providing appropriate follow-through.
  • Develops departmental strategies consistent with the assigned department's continuous quality improvement program.
  • Ensures competency of staff through the development and/or presentation of educational programs and through ongoing staff performance evaluations.

Work Environment: This position is nearly continuously in an office environment. The physical requirements include sitting, hearing, listening, and talking.

Minimum Qualifications: Bachelor's degree in a related area or equivalency, four to six years of progressively more responsible management experience, and background knowledge of hiring department's area of specialization.



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