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Customer Service Lead

1 month ago

Brooklyn, New York, United States Burlington Full time
Customer Service Lead Role Summary

As a Customer Service Lead at Burlington, you will be responsible for directing cashier coverage and customer flow at the front of lines to ensure efficient service. You will also assist the management team in communicating promotions and company updates. Additionally, you will monitor and validate returns, exchanges, check authorizations, voids, and other transactions. Furthermore, you will support training for cashiers and other team members.

Key Responsibilities:
  • Direct cashier coverage and customer flow at the front of lines
  • Assist management team in communicating promotions and company updates
  • Monitor and validate returns, exchanges, check authorizations, voids, and other transactions
  • Support training for cashiers and other team members

About Burlington
Burlington is a leading off-price department store offering a wide selection of merchandise at discounted prices. We are committed to providing our customers with a unique shopping experience and excellent customer service.