Insurance Customer Care Specialist

7 days ago


Hattiesburg, Mississippi, United States State Farm Insurance Full time
Job Description:

As a key member of our team at State Farm Insurance, you will play a vital role in delivering exceptional customer experiences.

We are seeking a skilled and motivated Insurance Customer Care Specialist to join our team. In this role, you will be responsible for assisting customers with their insurance needs, providing top-notch customer service, and ensuring that policy changes, claims, and payments are processed accurately and efficiently.

Your primary focus will be on maintaining strong relationships with our customers, addressing their concerns, and staying up-to-date on insurance policies and products. You will also work collaboratively with other team members to drive sales growth and enhance the overall customer experience.

Key Responsibilities:
  • Assist Customers with Insurance Needs: Provide personalized support to customers, answering questions, and resolving issues related to their insurance policies.
  • Provide Exceptional Customer Service: Deliver outstanding service, responding promptly to customer inquiries, and addressing concerns in a timely and professional manner.
  • Process Policy Changes, Claims, and Payments: Accurately process policy changes, handle claims, and manage payment processing to ensure seamless customer experiences.
  • Maintain Customer Records: Keep accurate and up-to-date records of customer interactions, including communication, issues resolved, and policy updates.
  • Collaborate with Team Members: Work closely with colleagues to achieve sales targets, share best practices, and stay informed about product updates and company initiatives.
Requirements and Qualifications:

To succeed in this role, you should possess excellent communication skills, a strong customer service orientation, and the ability to work effectively in a fast-paced environment. We welcome applications from individuals who are passionate about delivering exceptional customer experiences and are eager to grow their careers within our organization.

About Us:

State Farm Insurance is a leading provider of insurance and financial services, committed to helping people manage risks and achieve their goals. As a valued member of our team, you will have access to ongoing training and development opportunities, a competitive salary range ($45,000 - $65,000), and a comprehensive benefits package.



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