Strategic Operations Manager for Telehealth Innovation

4 days ago


Charlotte, North Carolina, United States Excel Medical Full time

Excel Medical, a pioneering telehealth company specializing in Hormone Replacement Therapy for men and women, is seeking a highly skilled Strategic Operations Manager to drive key performance indicators (KPIs) and ensure the delivery of uninterrupted, high-quality patient care.

Position Overview

The ideal candidate will be responsible for managing cross-functional projects, developing innovative solutions to positively impact assigned metrics, and implementing process improvements to achieve operational excellence.

Responsibilities

  • Program Development and Management:
  • Develop and implement programs to streamline operational workflows and enhance overall team efficiency, focusing on driving KPIs across the department.
  • Lead initiatives to ensure compliance with regulatory requirements and maintain operational readiness across all business functions.

Operational and Technology Enhancements:

  • Analyze operational data to identify opportunities for improvement and implement solutions to optimize healthcare delivery processes.
  • Innovate and refine processes to boost efficiency and patient engagement across various teams, while tracking progress against performance metrics.

Leadership and Strategic Oversight:

  • Interface regularly with senior leaders to align operational strategies with company goals, providing updates on KPI progress and identifying areas for improvement.
  • Facilitate communication and process standardization among medical staff to foster a culture of continuous improvement and data-driven decision-making.

Estimated Salary: $120,000 - $180,000 per annum

This role requires a strategic and data-driven individual with a minimum of 3 years of experience in program management, proficiency in operational improvement projects, and strong leadership skills. The successful candidate will have a proven track record of success in meeting or exceeding performance targets, exceptional problem-solving, organizational, and interpersonal skills, and the ability to communicate effectively with stakeholders at all levels.

Excel Medical is an equal opportunity employer and welcomes candidates from all backgrounds to apply.



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