Retail Associate

4 weeks ago

Oakwood, Georgia, United States Sam's Club Full time

Key Responsibilities:

We are seeking a highly motivated and customer-focused individual to join our team as a Member Assistant - Cart Attendant. In this role, you will be responsible for ensuring a positive member experience by providing exceptional service and support in our parking lot and club pick up areas.

Key Responsibilities:

  • Ensure club pick up orders are filled by contacting members to notify when pickup time is delayed; informing members when products are unavailable; offering members alternative product options when needed; ensuring products are selected and packaged according to company policies and procedures; ensuring items are dispensed when members arrive for pickup; resolving member issues and concerns; and promoting the company's products and services.
  • Maintain safety of facility according to company policies and procedures by conducting safety sweeps; following procedures for handling merchandise; and correcting and reporting unsafe situations to facility management.
  • Provide member service by acknowledging the member and identifying member needs; assisting members with purchasing decisions; processing member purchases; assisting with payments according to company policies and procedures for different membership and payment types; utilizing cash registers to assist members with transactions; locating and organizing merchandise; zoning the designated areas; resolving member issues and concerns; promoting the company's products and services; organizing and maintaining availability of carts/flatbeds; assisting members with transporting items; utilizing cart retrieval equipment according to company policies and procedures; and maintaining parking lot cleanliness.

Requirements:

  • Customer Service experience, preferably in a retail environment
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Excellent communication and interpersonal skills
  • Ability to lift up to 25 pounds and stand for long periods of time

What We Offer:

  • Competitive hourly wage
  • Performance-based bonus awards
  • Benefits package, including medical, vision, and dental coverage
  • 401(k) and stock purchase plans
  • Paid time off and parental leave

About Sam's Club:

At Sam's Club, we are committed to providing our members with an exceptional shopping experience. We offer a wide range of products and services, including groceries, electronics, and pharmacy services. Our team members are dedicated to providing excellent customer service and ensuring that our members have a positive experience in our clubs.

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