New York Store Supervisor Opportunity

7 days ago

Syracuse, New York, United States Barnes & Noble Education, Inc. Full time

Barnes & Noble College is a leading retail partner for nearly 800 colleges and universities nationwide, offering a unique retail environment focused on delivering essential educational content, tools, and merchandise within dynamic campus settings. Our teams interact with customers, including students, faculty, administration, alumni, and the public, to provide exceptional customer service and support.

The Full-Time Supervisor role is a key position that requires a resourceful, driven, adaptable, and customer-focused individual to work every week, year-round, for at least 30 hours. As a Supervisor, you will provide assistance to the management team, have oversight of team members within a specific department, satellite location, or store, and offer outstanding customer service to the academic and co-curricular community.

Responsibilities
  • Spending most time on the sales floor coaching and modeling excellent customer service.
  • Maintaining a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
  • Helping resolve customer issues and complaints, escalating problems to the management team when necessary.
  • Assisting in the daily operation of the store in partnership with the management team and acting as the Manager-on-Duty in the absence of the manager or at satellite locations.
  • Assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure proper execution of the workload.
Requirements
  • Two years' experience in a retail setting preferred.
  • A minimum of 18 years of age to be considered for employment.
  • High school diploma/GED preferred.
  • Outstanding customer service skills to match customers to products that meet their needs.
  • BASIC READING, WRITING, AND ACCOUNTING SKILLS REQUIRED.
Compensation and Benefits

The estimated annual salary for this role is approximately $35,000-$40,000, based on the required full-time schedule of at least 30 hours per week. Additionally, benefits include:

  • Daily Pay earned wage access available to all store employees.
  • Employee Discount.
  • Paid sick time (accrued based on time worked).
  • Eligibility to participate in a 401(k) plan after completion of 1000 hours worked in a 12-month period.

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